Engaging Public Sector Clients

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Engaging Public Sector Clients 2009, Palgrave MacMillan, Basingstoke, England

ISBN-13: 9780230223769

2009 edition

Hardcover

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