In Encouraging the Heart, the authors team up again to reflect upon one of the most elusive aspects of leadership - caring - and offer readers a deeper understanding of how and why it works. More importantly, they extend a set of principles, practices, and examples that show how to energize people to excel and then reach for even greater heights. Kouzes and Posner maintain that people will aspire to higher standards of performance when they are genuinely appreciated for their dedication and publicly recognized for their ...

Encouraging the Heart 1999, Jossey-Bass, San Francisco, CA

ISBN-13: 9780787941840