Encounters at the Counter: What Congregations Can Learn about Hospitality from Business

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Encounters at the Counter shares Johnson's engaging in face-to-face customer service. It explores the dimensions of hospitality that can be applied to congregations seeking to demonstrate genuine hospitality, such as: the contagion of happiness, maximizing routines, renewing resources, taking time and making time and promoting the quality of the product as well as the process.

Encounters at the Counter: What Congregations Can Learn about Hospitality from Business 2009, Pilgrim Press

ISBN-13: 9780829818178

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