Emotional Value: Creating Strong Bonds with Your Customers

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Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.

Emotional Value: Creating Strong Bonds with Your Customers 2000, Berrett-Koehler Publishers, Oakland

ISBN-13: 9781576750797

Hardcover

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