Effectiveness of TQM Parameters in Manufacturing & Service Industries

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Effectiveness of TQM Parameters in Manufacturing & Service Industries - Mittal Deepak
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Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as ...

Effectiveness of TQM Parameters in Manufacturing & Service Industries 2013, LAP Lambert Academic Publishing

ISBN-13: 9783659360459

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