Difficult Conversations: How to Discuss What Matters Most

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We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're ...

Difficult Conversations: How to Discuss What Matters Most 2011, Portfolio Penguin, London

ISBN-13: 9780670921348

Paperback

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Difficult Conversations: How to Discuss What Matters Most 2000, Penguin Books Ltd, London

ISBN-13: 9780140277821

Paperback

Select