Designing the Best Call Center for Your Business, 2nd Edition

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

Designing the Best Call Center for Your Business, 2nd Edition 2017, CRC Press, London

ISBN-13: 9781138412163

2nd New edition

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Designing the Best Call Center for Your Business, 2nd Edition 2005, CRC Press, San Francisco, CA

ISBN-13: 9781578203130

2nd edition

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