Design for Six SIGMA for Service


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The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Design for Six SIGMA for Service 2005, McGraw-Hill Education, New York, NY

ISBN-13: 9780071445559