Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the ...

Dealing with Difficult People 2016, Kogan Page Ltd, London

ISBN-13: 9780749475598

3rd Revised edition

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Dealing with Difficult People 2013, Kogan Page Ltd, London

ISBN-13: 9780749466947

2nd Revised edition

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Dealing with Difficult People 2010, Kogan Page, London, England

ISBN-13: 9780749460280

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Dealing with Difficult People 2006, Kogan Page, London, England

ISBN-13: 9780749447519

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Dealing with Difficult People 2002, Kogan Page, London, England

ISBN-13: 9780749436919

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