Customer Service: Career Success Through Customer Loyalty

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, ...

Customer Service: Career Success Through Customer Loyalty 2013, Pearson

ISBN-13: 9780133056259

6th edition

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Customer Service: Career Success Through Customer Loyalty 2010, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780135063972

5th edition

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Customer Service: Career Success Through Customer Loyalty 2007, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780132236584

4th edition

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