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Customer Service: A Practical Approach

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Customer Service: A Practical Approach - Harris, Elaine
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Tackling important issues facing customer service providers and customer service managers today, this straightforward, easy-to-read text provides students with: (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental abilities and strategies that lead to the successful implementation of customer service. A no.1 training and reference resource for numerous companies, the text's unique approach unfolds the ...

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Customer Service: A Practical Approach 2012, Pearson

ISBN-13: 9780132742399

6th edition

Paperback

Customer Service: A Practical Approach 2009, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780135064337

5th edition

Trade paperback

Customer Service: A Practical Approach 2006, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780131989375

4th edition

Trade paperback

Customer Service: A Practical Approach 2002, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130978530

3rd edition

Trade paperback

Customer Service: A Practical Approach 2000, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780134364605

Trade paperback

Customer Service: A Practical Approach 1999, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130826657

2nd edition

Trade paperback