Customer Clubs and Loyalty Programmes: A Practical Guide

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One of the most effective protections against competition is long-term customer loyalty. This book presents a step-by-step guide which argues that the key to customer loyalty lies in the right mix of financial and non-financial benefits. The book takes the reader through the necessary steps to research, plan and launch a programme that builds and develops the relationship between company and customer. It places special emphasis on value measurement and selection of the right benefits and aims to help the reader integrate ...

Customer Clubs and Loyalty Programmes: A Practical Guide 1998, Gower Publishing Company, Aldershot, England

ISBN-13: 9780566080241

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