As the electric utility market is opened up to competition, you can rely on this how-to guidebook to help you avoid mistakes made during retail pilot programs. This book is an appraisal of efforts made over the past year in the electricity industry -- and in other industries that already have made the transition to competition. You'll get a hands-on approach to retail customer choice...weigh the strengths and weaknesses of alternative solutions, discover actions to avoid, and implement checklists to keep you on track. Focus ...

Customer Choice 1999, Public Utilities Reports

ISBN-13: 9780910325738

Trade paperback