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Customer Care Excellence: How to Create an Effective Customer Focus

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Customer Care Excellence: How to Create an Effective Customer Focus - Cook, Sarah
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. ...

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Customer Care Excellence: How to Create an Effective Customer Focus 2018, Brilliance Audio

ISBN-13: 9781543638899

MP3 format

Customer Care Excellence: How to Create an Effective Customer Focus 2010, Kogan Page Ltd, London

ISBN-13: 9780749457051

6th Revised edition

Trade paperback

Customer Care Excellence: How to Create an Effective Customer Focus 2008, Kogan Page, London, England

ISBN-13: 9780749450663

5th edition

Trade paperback