Customer Astonishment: 10 Secrets to World-Class Customer Care

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Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW ...

Customer Astonishment: 10 Secrets to World-Class Customer Care 2010, Robert Reed Publishers

ISBN-13: 9781931741682

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