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Cruise Operations Management - Gibson, Philip
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Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. A user-friendly and practical guide it discusses issues such as: - The history and image of cruising- How to design a cruise and itinerary planning- Roles and responsibilities on a cruise ship- Customer service systems ...

Cruise Operations Management 2006, Routledge, Amsterdam, Netherlands

ISBN-13: 9780750678353

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