["Crucial Conversations"] draws our attention to those defining moments that literally shape our lives, our relationships, and our world . This book deserves to take its place as one of the key thought leadership contributions of our time. From the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People" The quality of your life comes out of the quality of your dialogues and conversations. Here s how to instantly uplift your crucial conversations. Mark Victor Hansen, cocreator of the #1 "New York ...
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["Crucial Conversations"] draws our attention to those defining moments that literally shape our lives, our relationships, and our world . This book deserves to take its place as one of the key thought leadership contributions of our time. From the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People" The quality of your life comes out of the quality of your dialogues and conversations. Here s how to instantly uplift your crucial conversations. Mark Victor Hansen, cocreator of the #1 "New York Times" bestselling series Chicken Soup for the Soul(r) The first edition of "Crucial Conversations" exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive"
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Seller's Description:
Good. All pages and cover are intact. Possible slightly loose binding, minor highlighting and marginalia, cocked spine or torn dust jacket. Maybe an ex-library copy and not include the accompanying CDs, access codes or other supplemental materials.
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Fair. The edges of the pages have markings, spots, or stains. The pages show normal wear and tear and/or folded (dog-ear) pages. Shipped to you from Goodwill of the Valleys, Roanoke VA. Thank you for your support!
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Seller's Description:
Good-This Paper Back Book is in good overall condition. The covers are intact with some slight wear. The dust jacket, if applicable, is intact with some slight wear. The spine has creasing. Pages may include notes, folds and highlighting. The "Head", "Tail" and "Fore-Edge" may have markings and/or spots. Thanks for supporting our Mission at Goodwill.
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This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
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Seller's Description:
Fair. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
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Seller's Description:
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Seller's Description:
Good. All pages and cover are intact. Possible slightly loose binding, minor highlighting and marginalia, cocked spine or torn dust jacket. Maybe an ex-library copy and not include the accompanying CDs, access codes or other supplemental materials.
This book is great for building speaking skills.
For developing personal and professional relationships and careers. Great book.
Grace2133
Jul 2, 2009
Insightful
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.
Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.
I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.
