Fair. The item is very worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents and worn corners. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. May NOT include discs, access code or other supplemental materials.
This paperback book shows normal wear and tear. The cover is different than what is shown in the picture of this listing. Shipped to you from Goodwill of the Valleys, Roanoke VA. Thank you for your support!
All pages and cover are intact. Spine and/or cover may show signs of wear. Limited writing is present in the book. Stains are on one or more page edges. This book is slightly bent. ~ Goodwill Industries of Greater Grand Rapids, Inc. is a non-profit organization dedicated to changing lives and communities through the power of work.
Very Good. A bright, square, and overall a nice copy All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
This book is great for building speaking skills.
For developing personal and professional relationships and careers. Great book.
Jul 2, 2009
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.
Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.
I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.
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