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"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be ...

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    • Title: Crucial Conversations Skills by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
    • Publisher: McGraw-Hill Professional
    • Print ISBN: 9780071796262, 0071796266
    • eText ISBN: 9780071796262
    • Edition: 1st edition
    • Format: PDF eBook
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