Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

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Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes - Raines, Susan S
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"Raines masterfully blends the latest empirical researchon workplace conflict with practical knowledge, skills, and toolsto effectively manage and prevent a wide range of conflictepisodes. This is a highly applicable 'top shelf book'that will assist anyone from the aspiring manager to top levelmanagement and leadership in the public, private, and nonprofitsectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management." - Brian Polkinghorn , Distinguished Professor, ...

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes 2013, Jossey-Bass

ISBN-13: 9780470931110

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