The author tells the reader what to say to anyone in almost any situation. Chapters cover topics such as greetings and meetings, being a good conversationalist, positive criticism, business situations, social gatherings, difficult or sensitive subjects, right words for special people or special encounters, relationships, giving opinions and how to be a good listener.

Confident Conversation 1991, Piatkus Books, London

ISBN-13: 9780749910853

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