Chief Customer Officer: Getting Past Lip Service to Passionate Action

by

Write The First Customer Review

Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team--they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their ...

Chief Customer Officer: Getting Past Lip Service to Passionate Action 2006, Jossey-Bass, San Francisco, CA

ISBN-13: 9780787980948

Hardcover

Select