This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work--from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests--reservation, arrival, billing, departure, auditing and accounting--the ...

Check-In Check-Out 1999, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130829160

6th edition

Hardcover

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Check-In; Check-Out 1999, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780130829344

5th Reprint edition

Hardcover

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