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Cases in Operations Management: Building Customer Value Through World-Class Operations

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Cases in Operations Management: Building Customer Value Through World-Class Operations - Klassen, Robert D, and Menor, Larry J
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Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United ...

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Cases in Operations Management: Building Customer Value Through World-Class Operations 2005, Sage Publications, Inc, Thousand Oaks

ISBN-13: 9781412913713

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