Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call centeroperation, this practical, user-friendly guide outlines how toimprove results measurably, following its principles of revenuegeneration, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the newtechnology that's transforming today's call center and thelocation-neutral call center. It ...

Call Centers for Dummies 2010, For Dummies

ISBN-13: 9780470677438

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Call Centers for Dummies 2005, For Dummies

ISBN-13: 9780470835494

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