Call Centers for Dummies

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. ...

Call Centers for Dummies 2010, For Dummies

ISBN-13: 9780470677438

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Call Centers for Dummies 2005, For Dummies

ISBN-13: 9780470835494

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