Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition

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Revised and Updated with New Material! Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most ...

Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition 2004, ICMI Press (International Customer Management Institute)

ISBN-13: 9781932558036

Revised and Updated with New M edition

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