Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review, Second Edition

by ,

Write The First Customer Review

Revised and Updated with New Material! In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition programs - Motivating staff without burying budgets - Agent compensation trends - Incentives that rev up and retain agents - Motivating agents with skills and career growth opportunites Effective technology and processes play critical ...

Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review, Second Edition 2004, ICMI Press (International Customer Management Institute)

ISBN-13: 9781932558029

Trade paperback

Select