Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters

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This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters 2013, Palgrave Macmillan, Basingstoke

ISBN-13: 9781137286178

Hardcover

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