Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them

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The main tenants of this book include how to diffuse a difficult situation without making matters worse. The authors, using examples and anecdotes, offer tips on how to neutralize emotions and stay rational, identify the type of difficult person, control the encounter, and explore options.

Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them 2007, Crown Business, New York, NY

ISBN-13: 9781400050123

Trade paperback

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Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them 2005, Crown Business, New York, NY

ISBN-13: 9781400050116

Hardcover

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