Built to Serve: How to Drive the Bottom Line with People-First Practices

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Sanders shares the remarkable success story behind United Supermarkets--where employees are fully engaged with the companys mission to serve. He provides the tools and techniques an organization needs to tap into that employee passion to provide great customer service.

Built to Serve: How to Drive the Bottom Line with People-First Practices 2007, McGraw-Hill, New York, NY

ISBN-13: 9780071497923

Hardcover

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