Bottom-Line Call Center Management

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New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.

Bottom-Line Call Center Management 2016, Routledge

ISBN-13: 9781138175327

Hardcover

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Bottom-Line Call Center Management 2011, Routledge, Amsterdam, Netherlands

ISBN-13: 9780750676847

Trade paperback

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