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Be Our Guest: Perfecting the Art of Customer Service

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Be Our Guest: Perfecting the Art of Customer Service - The Disney Institute, and Kinni, Theodore
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In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an environment that nurtures success.

Be Our Guest: Perfecting the Art of Customer Service 2001, Disney Editions, New York, NY

ISBN-13: 9780786853076

Hardcover

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