Award-Winning Customer Service: 101 Ways to Guarantee Great Performance

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"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.

Award-Winning Customer Service: 101 Ways to Guarantee Great Performance 2009, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814474549

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