A guide to earning the respect of others and establishing productive working relationships. The text includes: understanding other people better; keeping emotions under control; and preventing others from bullying, flattering or manipulating you against your will.

Assertiveness 2008, Chartered Institute of Personnel & Development, Wimbledon

ISBN-13: 9781843982029

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Assertiveness 1997, Chartered Institute of Personnel & Development, Wimbledon

ISBN-13: 9780852927694

New edition

Mass-market paperback

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