Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers

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Lessons from a dozen market leaders who have mastered the game of multi-channel service.

Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers 2002, Basic Books, Cambridge, MA

ISBN-13: 9780738208039

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