Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

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Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems' impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means ...

Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering 2014, Springer Vieweg

ISBN-13: 9783658065171

2014 edition

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