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Administration and Management in Criminal Justice: A Service Quality Approach

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"Emphasizes a forward-thinking approach to services in criminal justice administration" This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and ...