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54 Golden Nuggets: The Best of the Telephone Doctor: Quick Tips to Cure Your Business Communication Ills

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54 Golden Nuggets: The Best of the Telephone Doctor: Quick Tips to Cure Your Business Communication Ills - Friedman, Nancy
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This compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.

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54 Golden Nuggets: The Best of the Telephone Doctor: Quick Tips to Cure Your Business Communication Ills 2018, HRD Press, Amherst, Mass

ISBN-13: 9781599962559

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