100 Methods for Total Quality Management

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From force field analysis to zero defects', from brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the ...

100 Methods for Total Quality Management 1996, Sage Publications Ltd, London

ISBN-13: 9780803977471

Trade paperback

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100 Methods for Total Quality Management 1996, Sage Publications Ltd, London

ISBN-13: 9780803977464

Hardcover

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