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Stop, Ask, and Listen: How to Welcome Your Customers and Increase Your Sales
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by
Kelley Robertson
In today's chaotic sales environment, where retail, mail order, e-commerce and telesales fight for the consumer's money, a well-trained sales force is the key to big sales. In this book, the author, a seasoned customer service expert, gives retail sales people the knowledge and skills they need to exceed customer expectations, build consumer ...
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