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1	The Five Most Important Questions You Will Ever Ask about Your Organization: An Inspiring Tool for Organizations and the People Who Lead Them more books like this by Peter F Drucker, Jim Collins, Philip Kotler add to wishlist With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping ... see all copies from $8.60! new only from $8.60! \| SVS
2	The Deming management method more books like this by Mary Walton add to wishlist In this title, the author, who revitalized Japanese industry, offers his unorthodox system that will teach anyone to increase profits through better management. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
3	Juran's Quality Handbook more books like this by Joseph M Juran, A Blanford Godfrey, Dudley H Williams add to wishlist For decades, "Juran's Quality Handbook" has been the one essential reference in quality management and engineering - the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition - a major revision and the first new edition of "Juran's Quality Handbook" in more than 10 years - ... see all copies from $38.49! new only from $96.89!
4	The Six Sigma Handbook: A Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels more books like this by Thomas Pyzdek add to wishlist "The Six Sigma Handbook" is designed for the manager or quality professional who is already familiar with Six Sigma and wants a comprehensive, 700-page guide to the quality tools and statistics that are the foundation for Six Sigma. In addition to providing an overview of the management goals, training issues involved in a Six Sigma implementation ... see all copies from $34.84! new only from $180.00! \| first editions
5	Operations Research: Applications and Algorithms more books like this by Wayne L Winston, Ph.D. add to wishlist The market-leading textbook for the course, Winston's "Operations Research" owes much of its success to its practical orientation and consistent emphasis on model formulation and model building. It moves beyond a mere study of algorithms without sacrificing the rigor that faculty desire. As in every edition, Winston reinforces the book's ... see all copies from $2.53! new only from $43.28! \| SVS
6	Quality more books like this by Donna C S Summers add to wishlist Taking an applied approach, Donna Summers' Quality, Fourth Edition provides clear explanations of popular quality techniques, insightful case studies, meaningful illustrations, and subject matter relevant to the challenges faced by today's organizations. The underlying themes of process improvement and reduction of variation permeate the text. ... see all copies from $1.99! new only from $17.90! \| SVS
7	Managing for Quality and Performance Excellence more books like this by James R Evans add to wishlist The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award ... see all copies from $72.00! new only from $109.95!
8	The Memory Jogger II, English Version: A Pocket Guide of Tools for Continuous Improvement and Effective Planning more books like this by Michael Brassard, Diane Ritter, Francine Oddo (Editor) add to wishlist This pocket guide describes the use of basic tools for making continuous improvements in your organization. Your teams can become more focused and productive, more skilled in identifying and solving critical problems, tackling key issues, and more effective in planning for data- and consensus-inspired action plans and results. The Memory Jogger? ... see all copies from $2.95! new only from $9.84! \| first editions \| SVS
9	Lean Six SIGMA Demystified more books like this by Jay Arthur add to wishlist This self-teaching guide is the fast and easy way to learn Lean Six Sigma, the revolutionary process and quality improvement methodology. You'll learn to analyze projects quickly, identify and eliminate waste, cut costs and grow revenue, and increase quality and efficiency. A 180-day trial version of Lean Six Sigma QI Macros for Excel will be ... see all copies from $6.99! new only from $14.72! \| SVS
10	Fourth Generation Management: The New Business Consciousness more books like this by Brian L Joiner, Joiner Brian, W Edwards Deming (Foreword by) add to wishlist Written by the first of a new breed of "quality gurus", "Fourth Generation Management" is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the "Joiner Triangle", which provides readers with a conceptual framework upon which to build a new ... see all copies from $1.99! new only from $5.95! \| first editions
11 view cover	Made in Japan: Akio Morita and Sony more books like this by Akio Morita, Mitsuko Shimoura, Edwin M Reingold add to wishlist Co-founded 40 years ago, by a young engineer named Akio Morita, Sony is now one of the most powerful and respected multinational corporations in the world, and Morita is its outspoken chairman. This autobiography charts the growth of the company, from the initial attempts to make a tape recorder to the sales of Walkman. see all copies from $1.99! new only from $15.99! \| signed copies \| first editions \| SVS
12 view cover	Management and Control of Quality more books like this by James R Evans, William M Lindsay add to wishlist The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, ... see all copies from $1.99! new only from $5.50! \| first editions
13 view cover	The power of six sigma more books like this by Subir Chowdhury add to wishlist This book for business leaders uses a fictional story about manager Joe to illustrate the principles behind Six Sigma, a management technique for teams. see all copies from $1.99! new only from $5.95! \| first editions \| SVS
14 view cover	World Class Quality: Using Design of Experiments to Make It Happen more books like this by Keki R Bhote add to wishlist This title takes a look at the ideas of Dorian Shainin and his techniques (or "tools"), termed "Design of Experiments" and offers a clear explanation of these techniques. see all copies from $1.99! new only from $21.00! \| signed copies \| first editions \| SVS
15 view cover	Continuous Quality Improvement in Health Care more books like this by Curtis P McLaughlin add to wishlist see all copies from $72.00! new only from $72.00!
16 view cover	Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction more books like this by Mark Graban, J Michael Rona (Foreword by) add to wishlist Drawing on his years working with hospitals, Mark Graban explains why and how lean can be used to improve safety, quality and efficiency in a healthcare setting. He highlights the benefits of lean methods and explains how lean manufacturing staples such as Value Stream Mapping can help hospital personnel identify and eliminate waste, preventing ... see all copies from $41.52! new only from $41.52! \| SVS
17 view cover	Quality Without Tears: The Art of Hassle-Free Management more books like this by Philip B Crosby add to wishlist Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller. see all copies from $1.99! new only from $2.94! \| signed copies \| first editions \| SVS
18 view cover	Leadership Challenge: How to Get Extraordinary Things Done in Organizations more books like this by James M Kouzes, Barry Z Posner, Ph.D. add to wishlist Leadership is not mysterious. Through research, interviews and the experience of hundreds of managers, Kouzes and Posner show how leadership can mastered by all of us. see all copies from $1.99! new only from $2.89! \| signed copies \| first editions \| SVS
19 view cover	Balanced Scorecard Step-By-Step for Government and Nonprofit Agencies more books like this by Paul R Niven add to wishlist The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard. Guides government and nonprofit organizations ... see all copies from $25.38! new only from $28.95! \| first editions \| SVS
20 view cover	Strategic Management more books like this by Michael J Stahl, David W Grisby, David W Grigsby add to wishlist Strategic Management is the first text to integrate strategic management with the themes of total quality strategy/management and global competition. International competition is viewed as the force offering customer choices and therefore driving TQM. Suitable for all strategy courses, this book is designed for lecturers and students throughout ... see all copies from $44.51! new only from $69.00! \| first editions
21 view cover	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company more books like this by Joseph Michelli add to wishlist From the author of the "Wall Street Journal", "USA Today", and "BusinessWeek" bestseller, "The Starbucks Experience": leadership lessons from the company that turned customer service into an art form. The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, this international company has set ... see all copies from $7.50! new only from $15.63! \| signed copies \| first editions \| SVS
22 view cover	Juran on Quality by Design more books like this by J M Juran add to wishlist Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map. Juran believes that quality lies at the heart of business success. Failure to command adequate market shares is nearly ... see all copies from $4.50! new only from $14.40! \| first editions \| SVS
23 view cover	Juran's Quality control handbook more books like this by Joseph M Juran, Frank M Gryna (Editor) add to wishlist With more than 200,000 copies sold, "Juran's Quality Control Handbook" is the bestselling resource in its field. A classic reference written by an international group of recognized experts, this book covers the trilogy of processes--quality planning, quality control, quality results-- that underlie management for quality. Featuring 80% new and ... see all copies from $6.98! new only from $135.48! \| first editions
24 view cover	Demystifying Six SIGMA: A Company-Wide Approach to Continuous Improvement more books like this by Alan Larson add to wishlist The Six Sigma quality model may have originated in the manufacturing arena, but its fundamental principles are universal. Larson reveals how to apply the same standards and methodology in every division of an organization, creating a permanent Six Sigma culture that will ensure across-the-board excellence and bottom-line growth. see all copies from $1.99! new only from $3.55! \| first editions
25 view cover	First Things Fast: A Handbook for Performance Analysis more books like this by Allison Rossett add to wishlist This hands-on book tells you how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization-and they need a solution fast-they need this book. Needs assessment is about doing things right; performance analysis guarantees ... see all copies from $1.99! new only from $36.01! \| SVS

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	Out of the Crisis by W Edwards Deming see all from $1.99! new only from $22.01!
	Introduction to Statistical Quality Control by Douglas C Montgomery see all from $1.99! new only from $23.86!
	Quality Engineering Handbook by Pyzdek see all from $26.35! new only from $73.00!
	Quality is Free by Philip B Crosby see all from $1.99! new only from $67.68!
	The Goal: A Process of Ongoing Improvement by Eliyahu M Goldratt see all from $1.99! new only from $14.00!
	Leadership Challenge by J Kouzes see all from $1.99! new only from $3.95!