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1	Cold Calling Techniques more books like this by Stephan Schiffman After five successful years and six printings, Schiffman's book is back in a new edition that features two important sections: identifying and reaching decision makers, and rescuing "lost" calls through use of Schiffman's "Ledge" system. see all copies from $1.99! new only from $3.57!
2	Word of Mouth Marketing: How Smart Companies Get People Talking more books like this by Andy Sernovitz Who Is Talking About You? Master the art of word of mouth marketing with this fun, practical, hands-on guide. Foreword by Seth Godin and Afterword by Guy Kawaski. With straightforward advice and humor, marketing expert Andy Sernovitz will show you how the world's most respected and profitable companies get their best customers for free through ... see all copies from $13.99! new only from $15.00! \| first editions \| SVS
3	Cold Calling Techniques That Really Work more books like this by Stephan Schiffman Field-tested techniques for reaching decision-makers, making appointments, and making a pitch--as well as invaluable advice on how to increase the number of calls, improve the closing ratio, and beat the competition. see all copies from $1.99! new only from $1.99! \| first editions
4	Dying to Call You more books like this by Elaine Viets While making the best of her telemarketing job, Helen Hawthorne thinks she hears a murder on the other end of the line and must avoid a close call with a killer. Original. see all copies from $1.99! new only from $3.50! \| signed copies \| first editions \| SVS
5	Millionaire's Notebook: How Ordinary People Can Achieve Extraordinary Success more books like this by Steven K Scott Scott is living proof that all of us can overcome failure and rise to the top by listening to our hearts and brains--and ignoring the harsh words of critics. Scott was a corporate failure at 27. Now he is the millionaire head of a company which produces commercials and infomercials featuring such stars as Cher and Jane Fonda. see all copies from $1.99! new only from $13.00! \| first editions \| SVS
6	Selling by Phone: How to Reach and Sell to Customers in the Nineties more books like this by Linda Richardson Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results--dramatically higher sales and stronger customer relationships--regardless of the product or service being sold. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
7	Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center more books like this by Keith Dawson A complete and authoritative guide, this book covers everything from buying the right equipment and software to managing agents and enhancing customer relationships. The author explains effective use of interactive voice response, email, and Web interaction. see all copies from $4.39! new only from $22.00! \| SVS
8	Strategic Electronic Marketing: Managing E-Business more books like this by Brad Alan Kleindl Strategic Electronic Marketing takes a systems and relationships approach to exploring e-business marketing. This text addresses the basic principles that underlie marketing and how e-business marketing techniques are fundamentally changing the traditional marketing process. Use this text to prepare students for careers in a rapidly changing ... see all copies from $1.99! new only from $2.00! \| first editions \| SVS
9	Call center management on fast forward : succeeding in today's dynamic inbound environment more books like this by Brad Cleveland, Julia Mayben This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era ... see all copies from $3.84! new only from $49.99!
10	Successful Telephone Selling in the '90s more books like this by Martin D. Shafiroff, Robert L. Shook The new and completely revised edition of Successful Telephone Selling in the 80's, updated to include information on the latest selling techniques and technologies. see all copies from $1.99! first editions
11 view cover	Red-Hot Cold Call Selling more books like this by Paul S. Goldner Drawing on the author's vast enthusiasm and insights acquired over a successful career, this book outlines valuable strategies and techniques for developing a complete selling system that works. Readers will learn what sales prospecting really is and why it's a key element in any winning sales formula. see all copies from $1.99! new only from $1.99! \| first editions
12 view cover	Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales more books like this by Stephan Schiffman, Adams Media Schiffman is back with a complete revision of his all-star "Stephan Schiffman's Telesales"--updated and improved for the new millennium. From getting started to the five ways to increase income, to defining a prospect, to closing a sale, the guru of sales teaches how to transform the telesales process. see all copies from $4.46! new only from $8.23! \| SVS
13 view cover	Secrets of Successful Telephone Selling: How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone more books like this by Robert W. Bly For individual professionals or small business owners, here is a step-by-step program for using the phone to generate sales leads, qualify prospects, follow up, close sales, service accounts, get repeat orders, and ensure profitable returns. see all copies from $1.99! new only from $11.38! \| first editions
14 view cover	S. Schiffman's Telemarketing more books like this by Stephan Schiffman America's #1 corporate sales trainer shows readers how to qualify a prospect by phone, what constitutes an effective follow-up, what approach to take when prospects have received direct mail appeal beforehand, how best to close the sale over the phone, plus "hot tips" from today's best telemarketers. see all copies from $1.99! new only from $1.99! \| first editions
15 view cover	Guerrilla Teleselling: New Unconventional Weapons & Tactics to Sell When You Can't Be There in Person more books like this by Jay Conrad Levinson, Orvel R Wilson, CSP, Mark S Smith The first book to apply guerrilla sales and marketing tactics to the unique, high-pressure environment of electronic communications, this groundbreaking resource is packed with valuable tips, expert advice, and insider secrets on finding, closing, and increasing sales by phone and fax as well as via e-mail and the Internet. "This book is ... see all copies from $1.99! new only from $14.73! \| first editions \| SVS
16 view cover	Email Marketing: Using Email to Reach Your Target Audience and Build Customer Relationships more books like this by Jim Sterne, Anthony Priore, Jerry I. Reitman (Foreword by) The most powerful tool for marketing, branding, direct response, and building customer relationships is email. It?s cheap, easy-to-use, and almost everybody on the Internet has an email address. The only problem is that not everyone knows how to use it correctly. Sending out a bad email not only discourages potential customers but can also damage ... see all copies from $1.99! new only from $23.19! \| first editions \| SVS
17 view cover	Permission Based E-mail Marketing That Works! more books like this by Kim MacPherson, Rosalind Resnick (Foreword by) A leading e-mail marketing expert shares proven secrets to create marketing campaigns, generate qualified leads, and create long-lasting customer relationships using today's hottest, most effective technology: e-mail. see all copies from $1.99! new only from $1.99! \| SVS
18 view cover	You Can Sell Anything more books like this by Gary S. Goodman What would happen if you put a half-million-dollar computer, a $200,000 Rolls Royce, and a $10,000 Salvador Dali work of art together? You'd be looking at three very pricey items that can be sold by telephone with the techniques developed by international telemarketing expert Dr. Gary S. Goodman. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
19 view cover	Cold caller more books like this by Jason Starr Bill Moss can't find much to like about his life. His girlfriend bores him and his superiors at work rile him on a daily basis. He eventually reaches the breaking point, deciding the best way to deal with his boss is to strangle him to death. When this murder actually facilitates his climb up the corporate ladder, Moss wonders how far his ... see all copies from $1.99! new only from $6.19! \| signed copies \| first editions \| SVS
20 view cover	Cold Calling for Women: Opening Doors and Closing Sales more books like this by Wendy Weiss Women frequently have different issues about cold calling and sales than men. How we perceive ourselves, how others perceive us, the societal norms of what is considered to be "feminine" versus the proactive approach needed for sales, all come into play. Cold Calling for Women addresses these concerns and sets out clearly and succinctly the step ... see all copies from $3.46! new only from $7.81! \| first editions \| SVS
21 view cover	Power-Selling by Telephone more books like this by Barry Z Masser see all copies from $1.99! new only from $2.95! \| signed copies \| first editions \| SVS
22 view cover	Powerful Telephone Skills more books like this by Career Press (Editor), Bus Desk Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to. see all copies from $1.99! new only from $7.94! \| SVS
23 view cover	Blogwild!: A Guide for Small Business Blogging more books like this by Andy Wibbels Perfect for small businesses and nonprofits, this book is a funny, fast-results guide to business blogging. see all copies from $1.99! new only from $3.65!
24 view cover	Teleselling: A Self-Teaching Guide more books like this by James D Porterfield, James D Poterfield An expert in the field presents a fully updated edition that reflects the latest research on what really works for telesellers. Provides scores of suggestions, outlines and forms to help readers develop a natural teleselling style based on their own strengths and abilities. Coverage includes how to influence prospective customers, prospecting ... see all copies from $1.99! new only from $1.99! \| first editions \| SVS
25 view cover	Electronic Marketing: Integrating Electronic Resources Into the Marketing Process more books like this by Joel Reedy, Shauna J Schullo This innovative and exciting new edition of Electronic Marketing combines the traditional proven marketing process of situation analysis, marketing planning, and marketing implementation to introduce the enhanced speed, accuracy, and target ability of electronic marketing resources. Electronic Marketing is the ideal guide for the marketing student ... see all copies from $2.00! new only from $2.95! \| first editions

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