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1	The Innovator's Prescription: A Disruptive Solution for Health Care more books like this by Clayton M Christensen, Jerome H Grossman, M D Hwang add to wishlist Clay Christensen's latest landmark in innovation The celebrated Harvard professor and New York Times bestselling author tackles two of our most vital global issues: health care and innovation. In his brilliant and groundbreaking books-The Innovator's Dilemma, The Innovator's Solution, and Disrupting Class-Harvard Business School's Clayton ... see all copies from $16.03! new only from $20.60! \| SVS
2	Services Marketing: Integrating Customer Focus Across the Firm more books like this by Valarie Zeithaml, Mary Jo Bitner, Dwayne D Gremler add to wishlist "Services Marketing, 5/e", recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across ... see all copies from $14.93! new only from $71.57!
3	Selling the Invisible: A Field Guide to Modern Marketing more books like this by Harry Beckwith add to wishlist Harry Beckwith, a pioneer in service marketing, provides quick, practical strategies for improving the bottom line in any business by identifying and fulfilling a client's every need. see all copies from $1.99! new only from $3.93! \| signed copies \| first editions \| SVS
4	Milady's Standard Cosmetology Exam Review more books like this by Catherine M Frangie add to wishlist This is the primary supplement to Milady's Standard Cosmetology. The Exam Review contains chapter-by-chapter questions in a multiple-choice format to help students prepare for their state board exams. The answer key at the back of the book allows students to check accuracy and identify weak areas. see all copies from $28.99! new only from $28.99! \| SVS
5	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. see all copies from $1.99! new only from $9.22! \| signed copies \| first editions \| SVS
6	Milady's Standard Cosmetology: Practical Workbook more books like this by Lisha Barnes (Compiled by) add to wishlist Each workbook correlates to the appropriate core textbook. This supplement contains detailed, interactive exercises designed to reinforce learning, and increase student comprehension. Includes fill-in-the-blank word review, matching exercises, and final review examinations. This workbook helps students reinforce practical applications and master ... see all copies from $27.06! new only from $33.68! \| first editions \| SVS
7	Milady's Standard Cosmetology Theory Workbook more books like this by Lisha Barnes (Compiled by) add to wishlist Each workbook correlates to the appropriate core textbook. This supplement contains detailed, interactive exercises designed to reinforce learning, and increase student comprehension.Includes fill-in-the-blank word review,matching exercises, and final review examinations. This workbook also contains chapter-by-chapter exercises on theory subjects ... see all copies from $33.34! new only from $39.08! \| first editions \| SVS
8	Services Marketing more books like this by Valarie A Zeithaml add to wishlist "Services Marketing, 3/e", by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework the structure of the text offers part openers that sequentially build the model gap by gap. Each part of the book includes ... see all copies from $1.99! new only from $4.88! \| signed copies \| first editions
9	Interactive Services Marketing more books like this by Raymond P Fisk add to wishlist Interactive Services Marketing covers the essentials of services marketing--with particular emphasis on the theater model and the impact of technology. The text features a dynamic approach to human interactions--both in face-to-face communication as well as connecting through technology.Pedagogical tools help students synthesize the material: each ... see all copies from $1.99! new only from $36.74! \| first editions \| SVS
10	Lean Six SIGMA more books like this by Michael L George add to wishlist This is the breakthrough program for increasing quality, shortening Cycle Times, and creating shareholder value in every area of your organization. Time and quality are the two most important metrics in improving any company's production and profit performance. "Lean Six Sigma" explains how to impact your company's performance in each, by ... see all copies from $7.65! new only from $25.97! \| first editions \| SVS
11 view cover	Delivering Quality Service more books like this by Valarie A Zeithaml add to wishlist Building on seven years of research on service quality, the authors show that companies must first balance a customer's perceptions of the value of a particular service with the customer's need for that service. Their model has been used by Metropolitan Life, GTE, and Corning Glass Works, providing theoretical and practical insight into customer ... see all copies from $1.99! new only from $8.95! \| signed copies \| first editions \| SVS
12 view cover	Services Marketing: People, Technology, Strategy more books like this by Christopher H Lovelock add to wishlist For graduate-level/MBA courses in Services Marketing. Combining conceptual rigor with real-world examples and practical applications, this combination text/reader/casebook explores both concepts and techniques of marketing for an exceptionally broad range of service categories and industries. Strong managerial and strategic focus. see all copies from $2.00! new only from $41.00! \| first editions \| SVS
13 view cover	Milady's Standard Esthetics: Fundamentals more books like this by Joel Gerson, Janet D'Angelo (Contributions by), Shelley Lotz (Contributions by) add to wishlist Milady's Standard Esthetics Fundamentals, tenth edition is an introductory text for students who are enrolled in an esthetics training course up to 600 hours. The text is designed to deliver a complete overview of all of the information necessary to introduce a newcomer to the world of professional skin care, including human anatomy, chemistry, ... see all copies from $64.94! new only from $73.97! \| SVS
14 view cover	Principles of Service Marketing and Management more books like this by Christopher H Lovelock, Lauren K Wright add to wishlist Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, ... see all copies from $5.70! new only from $35.49! \| first editions \| SVS
15 view cover	Selling Your Services: Proven Strategies for Getting Clients to Hire You (Or Your Firm) more books like this by Robert W Bly add to wishlist Here are hundreds of priceless tips and strategies for firms and independent providers selling services rather than products. It covers everything from generating sales leads to keeping clients after the sale is made. see all copies from $1.99! new only from $4.44! \| first editions \| SVS
16 view cover	Services Marketing: Concepts, Strategies, & Cases more books like this by K Douglas Hoffman, John E G Bateson add to wishlist Get the textbook that combines usability with cutting-edge data. SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES is thorough and yet shorter than many of the textbooks you could choose from. And, its emphasis is on business-to-business services, technology, and global services ensures you'll be ready for that first job after college. see all copies from $45.47! new only from $61.49! \| SVS
17 view cover	Mass Customization: The New Frontier in Business Competition more books like this by B Joseph Pine, II add to wishlist Pine argues that American manufacturers must stop relying on methods of mass production and instead adopt a new manufacturing model more tailored to the needs of the marketplace. see all copies from $1.99! new only from $22.61! \| signed copies \| first editions \| SVS
18 view cover	Gemba Kaizen: A Commonsense, Low-Cost Approach to Management more books like this by Masaaki Imai, Imai Masaaki add to wishlist When it comes to making your business more profitable and successful, don't look to re-engineering for answers. A better way is to apply the concept of kaizen, which mean making simple, common-sense improvements and refinements to critical business processes. The results being: greater productivity, quality, and profits achieved with minimal cost, ... see all copies from $9.68! new only from $14.90! \| signed copies \| SVS
19 view cover	Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transcations more books like this by Michael L George add to wishlist "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in service functions has been mainly overlooked - until ... see all copies from $12.94! new only from $18.95! \| first editions \| SVS
20 view cover	Services Marketing more books like this by Christopher H. Lovelock add to wishlist Combining conceptual rigour with real-world examples and practical applications, this combination text/reader/casebook explores both concepts and techniques of marketing for a broad range of service categories and industries. The book categorizes services, rather than just highlighting generic differences between goods and services and shows that ... see all copies from $1.99! new only from $23.00! \| first editions \| SVS
21 view cover	Milady's Standard: Nail Technology, Revised more books like this by Milady add to wishlist Miladyas Standard Nail Technology Revised, 5th Edition has been thoroughly revised to include the most up-to-date information available to nail technologists. The text incorporates recommendations from state boards of cosmetology, classroom instructors, school owners, manufacturers, and practitioners, ensuring greater success for students taking ... see all copies from $65.77! new only from $65.77!
22 view cover	Total Global Strategy II: Updated for the Internet and Service Era more books like this by George S Yip add to wishlist For graduate courses in International Business, Competitive Strategy, International Marketing, and Strategic Management. Written by the subject's leading academic authority, this highly readable text (a student favorite) addresses the most challenging task faced by multinational companies-how to deal with globalization and the resulting need for ... see all copies from $11.93! new only from $65.49! \| SVS
23 view cover	The Invisible Touch: The Four Keys to Modern Marketing more books like this by Harry Beckwith add to wishlist This unconventional guide advises businesses to realign their marketing programs to realistically reflect both market tolerance and genuine consumer preferences, rather than inadvertently steering consumer feedback to meet a marketer's expectations. The book tells how to evaluate a company's marketing strategy on four levels: pricing, branding, ... see all copies from $1.99! new only from $3.00! \| signed copies \| first editions \| SVS
24 view cover	Marketing Services: Competing Through Quality more books like this by Leonard L Berry, A Parasuraman add to wishlist The authors develop a framework for understanding the interrelationship between quality and marketing in services. see all copies from $2.22! new only from $11.39! \| first editions
25 view cover	The Service Edge: 101 Companies That Profit from Customer Care more books like this by Ron Zemke add to wishlist Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition. see all copies from $1.99! new only from $6.78! \| signed copies \| first editions \| SVS

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	On Great Service: A Framework for Action by Leonard L Berry see all from $1.99! new only from $1.99!
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