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Hardwiring Excellence: Purpose, Wothwhile Work, Making a Difference
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by
Quint Studer
Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.
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The Lean Six SIGMA Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed: A Quick Reference Guide to 70 Tools for Improving Quality and Speed
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by
Michael L George, John Maxey, David T Rowlands
Vital tools for implementing Lean Six Sigma - what they are, how they work, and which to use. The "Lean Six Sigma Pocket Toolbook" is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference ...
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The Quality School: Managing Students Without Coercion
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by
William Glasser, M.D.
The concept of "the quality school" is one that replaces "bossing" with a system of management that brings students and teachers together. Based on his work on choice theory, this text by William Glasser offers teaching techniques which emphasize co-operation and creativity.
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What Is Lean Six SIGMA
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by
Michael L George, David T Rowlands, Bill Kastle
This is a basic primer for all employees on using Lean Six Sigma to meet your company's goals and your customers' needs. Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production. In this plain-English guide, you'll discover how this remarkable quality improvement method will help you ...
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Professionalism in Health Care: A Primer for Career Success
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by
Sherry Makely
A core text or self-study guide on Professionalism for people preparing for careers in health care (whether as allied health professionals, nurses, or clerical or support staff), as well as for new and current health care workers who could benefit from additional professionalism training. Unique in approach, this handbook/workbook is the first ...
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Quality Management in the Imaging Sciences
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by
Jeffrey Papp
This new quality management text is designed to be a user-friendly guide to all aspects of quality management, including the cognitive information as well as instructions for individual quality control tests. It includes all the information required by the ASRT curriculum guidelines and is the only text available that prepares students and ...
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The Six SIGMA Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
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by
Peter S Pande, Robert P Neuman, Roland R Cavanagh
This is a hands-on implementation guide to the bestselling "The Six Sigma Way". Six Sigma is today's most talked-about, and successful, business improvement initiative. "The Six Sigma Way Team Fieldbook" goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a ...
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Quality Control
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by
Dale H Besterfield
This highly successful book provides fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the student has a sound understanding of the basic principles of quality control. The substantial use of probability and statistical ...
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Six Sigma for Dummies
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by
Craig Gygi, Neil DeCarlo, Bruce Williams
The world's largest and most profitable companies including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past ...
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Redefining Health Care: Creating Value-Based Competition on Results
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by
Michael E Porter, Elizabeth Olmstead Teisberg
The U.S. health care system is in crisis. At stake are the quality of care for millions of Americans and the financial well-being of individuals and employers squeezed by skyrocketing costs - not to mention the stability of state and federal government budgets. In "Redefining Health Care", internationally renowned strategy expert Michael E. Porter ...
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Quality Is Free: The Art of Making Quality Certain
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by
Philip B Crosby
Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production.
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Juran's Quality Handbook
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by
Joseph M Juran, A Blanford Godfrey, Dudley H Williams
For decades, "Juran's Quality Handbook" has been the one essential reference in quality management and engineering - the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition - a major revision and the first new edition of "Juran's Quality Handbook" in more than 10 years - ...
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Modeling and Analysis of Dynamic Systems
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by
Charles M Close
This text is intended for a first course in dynamic systems and is designed for use by sophomore and junior majors in all fields of engineering, but principally mechanical and electrical engineers. All engineers must understand how dynamic systems work and what responses can be expected from various physical systems. This text explains the basic ...
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The Six Sigma Handbook: A Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels
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by
Thomas Pyzdek
"The Six Sigma Handbook" is designed for the manager or quality professional who is already familiar with Six Sigma and wants a comprehensive, 700-page guide to the quality tools and statistics that are the foundation for Six Sigma. In addition to providing an overview of the management goals, training issues involved in a Six Sigma implementation ...
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The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance
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by
Peter S Pande
This title is an implementation blueprint for Six Sigma! ""The Six Sigma Way" demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." - John Biedry, VP Quality and Compliance, Sears Home Services. Cost reduction ...productivity improvement ...customer retention ...these are the ...
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Quality
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by
Donna C S Summers
Taking an applied approach, Donna Summers' Quality, Fourth Edition provides clear explanations of popular quality techniques, insightful case studies, meaningful illustrations, and subject matter relevant to the challenges faced by today's organizations. The underlying themes of process improvement and reduction of variation permeate the text. ...
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Managing for Quality and Performance Excellence
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by
James R Evans
The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award ...
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Introduction to Statistical Quality Control
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by
Douglas C Montgomery
This is the trusted guide to the statistical methods for quality control. Quality control and improvement is more than an engineering concern. Quality has become a major business strategy for increasing productivity and gaining competitive advantage. "Introduction to Statistical Quality Control, Sixth Edition" gives you a sound understanding of ...
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Operations Management: Creating Value Along the Supply Chain
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by
Roberta Russell, Bernard W Taylor, III
Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company ...
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Lean Six SIGMA Demystified
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by
Jay Arthur
This self-teaching guide is the fast and easy way to learn Lean Six Sigma, the revolutionary process and quality improvement methodology. You'll learn to analyze projects quickly, identify and eliminate waste, cut costs and grow revenue, and increase quality and efficiency. A 180-day trial version of Lean Six Sigma QI Macros for Excel will be ...
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What is Six Sigma?
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by
Peter S Pande, Rath & Strong, Lawrence Holpp
This is the first Six Sigma primer written especially for employees. Six Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can't work without widespread employee involvement and commitment. ...
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ServSafe Essentials
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by
Educational Foundation of the National R (Creator)
With concern about foodborne illness increasing among consumers, it is more important than ever for restaurants and foodservice operations to be able to assure customers that the food they are eating is safe. This book teaches basic food safety concepts and prepares readers for the ServSafer Food Protection Manager Certification Examination.
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Juran on Leadership for Quality: An Executive Handbook
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by
J M Juran
This is a step-by-step guide on the application of the concepts of planning, controlling and improving, the "Juran Trilogy", to quality leadership. Each concept is accompanied by a series of actions, and Juran gives criteria for selective project-by-project improvements and for picking a team to carry them out. The author offers a time-table for ...
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Protecting America's Health: The FDA, Business, and One Hundred Years of Regulation
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by
Philip J Hilts
Washington Post health and science reporter Hilts offers this study of one of the most powerful agencies in the U.S.: the Food and Drug Administration. Beginning with the FDA's inception under Theodore Roosevelt and moving up through its questionable handling of AIDS medications, PROTECTING AMERICA'S HEALTH reveals the inner working of this fabled ...
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Quality Technician's Handbook
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by
Gary K Griffith
This text covers a variety of the basic skills that contribute to outgoing quality at the technician level. Operators, machinists, inspectors, quality technicians and associate quality engineers will find its coverage of quality assurance, quality control and inspection topics useful as either a learning aid or reference. This edition features new ...
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