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1	Who Killed Healthcare?: America's $2 Trillion Medical Problem - And the Consumer-Driven Cure more books like this by Regina Herzlinger A renowned authority from Harvard Business School confronts America's health care crisis - and how consumer control can fix it. 'A brilliant analysis! A must-read' - Bill George, Professor, Harvard Business School and Former CEO of Medtronic. 'As it becomes more and more obvious to everyone that our current health care system is unsustainable, ... see all copies from $13.76! new only from $13.76! \| first editions \| SVS
2	Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care more books like this by Margaret Gerteis (Editor), Thomas L Delbanco (Editor), Jennifer Daley (Editor) Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how ... see all copies from $2.80! new only from $30.00! \| first editions
3	Market-Driven Health Care: Who Wins, Who Loses in the Transforation of America's Largest Service Industry more books like this by Regina E Herzlinger Chosen by the American College of Healthcare Executives as the James A. Hamilton book of the year, Market-Driven Health Care is a must read for everyone concerned about the U.S. health care system.. What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
4	Value RX more books like this by Edward J Giniat, Barry D Libert The largest industry in the US today, health care touches every aspect of the economy. The author of this volume content that the current system is failing all parties involved. see all copies from $1.99! new only from $1.99!
5	Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry more books like this by Regina E Herzlinger Chosen by the American College of Healthcare Executives as the James A. Hamilton book of the year, Market-Driven Health Care is a must read for everyone concerned about the U.S. health care system.. What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the ... see all copies from $1.99! new only from $3.61! \| SVS
6	Patient Satisfaction Pays more books like this by Anne-Marie Nelson, Stephen W Brown, Steven D Wood see all copies from $2.05! new only from $26.01! \| signed copies \| SVS
7	Working with Your Doctor: Getting the Healthcare y more books like this by Nancy Keene Getting the best healthcare in today's world requires that you participate in the process. Working with Your Doctor: Getting the Healthcare You Deserve will help you to be your own advocate, to get the very vest in healthcare, and to have the best possible relationship with your doctors. It will show you how to become an assertive, but ... see all copies from $1.99! new only from $5.99! \| SVS
8	Managed Care Success more books like this by James W Saxton, Thomas L Leaman, M.D. The number of malpractice claims and the severity of final judgments could explode under managed care. Physicians and managed care organizations are on a collision course with malpractice when patient expectations are at an all-time high, and pressures of efficiency are constantly increasing. Defensive medicine -- doing procedures or additional ... see all copies from $8.97! new only from $62.00! \| first editions \| SVS
9	The Trust Prescription for Healthcare: Building Your Reputation with Consumers more books like this by David A Shore see all copies from $11.81! new only from $94.71!
10	Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients more books like this by Susan Keane Baker Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the ... see all copies from $10.88! new only from $38.48! \| SVS
11 view cover	Increasing Patient Satisfaction: A Guide for Nurses more books like this by Roberta L. Messner, Susan J. Lewis The authors draw from the principles of Continuous Quality Improvement and other lessons learned from the business world, in addition to nursing's rich tradition of service. Written with warmth, sensitivity, and clarity, the book is an excellent resource for nursing students and practicing nurses. A suitable text for inservice training. see all copies from $1.99! new only from $26.00! \| first editions
12 view cover	Smart Nursing: How to Create a Positive Work Environment That Empowers and Retains Nurses more books like this by June Fabre At last, a new book about the nursing shortage that links nurses, managers, and physicians using conceptual, communication, and leadership approaches. "Smart Nursing" addresses critical healthcare issues, such as patient safety and nurse retention. "Smart Nursing" is an easy system of cost effective strategies that removes obstacles that interfere ... see all copies from $39.58! new only from $45.00! \| SVS
13 view cover	Respecting Patient Autonomy more books like this by Benjamin H Levi "Against a backdrop of real clinical situations, Benjamin H. Levi examines the dynamics that shape relations between patient and health care provider, addressing fundamental questions about how medical decisions should be reached and compelling the reader to think about health care issues and decisions in terms of the values and goals they promote ... see all copies from $8.99! new only from $16.51! \| first editions \| SVS
14 view cover	Our Present Complaint: American Medicine, Then and Now more books like this by Professor Charles E Rosenberg Charles E. Rosenberg, one of the world's most influential historians of medicine, presents a fascinating analysis of the current tensions in American medicine. Situating these tensions within their historical and social contexts, Rosenberg investigates the fundamental characteristics of medicine: how we think about disease, how the medical ... see all copies from $11.65! new only from $12.34! \| SVS
15 view cover	This Won't Hurt: And Other Lies My Doctor Tells Me more books like this by Charles B Inlander see all copies from $1.99! new only from $1.99! \| first editions \| SVS
16 view cover	Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty more books like this by Stephen W Brown, Anne-Marie Nelson, Stephen D Wood In today's health care environment, having satisfied patients just isn't enough you're now being judged by payers and compared to other providers; patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only ... see all copies from $15.15! new only from $68.00! \| first editions
17 view cover	Achieving Service Excellence: Strategies for Healthcare more books like this by Myron D Fottler, Ph.D. see all copies from $15.55! new only from $78.00!
18 view cover	Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence more books like this by Kristin Baird Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. "Customer Service in Health Care" is designed to provide readers with the fundamental information and skills to start or strengthen a customer ... see all copies from $35.84! new only from $35.84! \| first editions \| SVS
19	Introducing User-Friendly Family Therapy more books like this by Sigurd Reimers, Reimers Sigurd All too often the experience of those who receive family therapy is neglected in family therapy theorizing and literature; this in turn affects practice. The authors of this book believe that an over-emphasis on general systems theory within the family therapy movement gives practice and essentially mechanistic underpinning which loses sight of ... see all copies from $22.35! new only from $29.85! \| first editions \| SVS
20 view cover	Measuring and Improving Patient Satisfaction more books like this by Patrick J Shelton Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and ... see all copies from $34.90! new only from $46.90! \| first editions
21 view cover	The Practice of Autonomy: Patients, Doctors, and Medical Decisions more books like this by Carl Schneider This is a book written across the grain of contemporary ethics, where the principle of autonomy has triumphed.It is an attempt to see the law of medicine, the principles of bioethics, and the encounter between doctor and patient from the patient's point of view. While Schneider agrees that many patients now want to make their own medical decisions ... see all copies from $38.00! new only from $53.67! \| SVS
22 view cover	Medical Error: What Do We Know? What Do We Do? more books like this by Marilynn M Rosenthal (Editor), Kathleen M Sutcliffe (Editor), Gilbert S Omenn (Foreword by) The information contained in "Medical Error" includes contributions from experts in the field who offer a comprehensive and constructive review of medical mishaps. The book provides a useful reference for students and practitioners who must examine and assess the critical area of patient safety. Throughout "Medical Error" the authors stress the ... see all copies from $36.99! new only from $46.49! \| SVS
23 view cover	Satisfaction Surveys in Long-Term Care more books like this by Jiska Cohen-Mansfield (Editor), Perla Werner (Editor), Farida K Ejaz (Editor) see all copies from $13.80! new only from $17.00! \| first editions
24 view cover	Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers more books like this by Stephanie G Sherman, V Clayton Sherman A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a ... see all copies from $18.22! new only from $74.83! \| first editions \| SVS
25	Patient- Centered Medicine: Transforming the Clinical Method more books like this by Professor Moira Stewart, Dr. Judith Belle Brown, W Wayne Weston Fully describing and explaining the patient-centered model of medicine, the second edition of this volume demonstrates how the clinical method has evolved. Divided into four parts, it comprehensively covers the evolution, the six interactive components of the patient-centered clinical method, teaching and learning, and research including research ... see all copies from $10.15! new only from $41.53!

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