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Consumer Behavior
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by
Leon G Schiffman
This text uses a marketing segmentation approach to convey the essence of consumer behaviour and to connect psychological, sociocultural and decision-making aspects of consumer behaviour. The authors explain in an integrated fashion what consumer behaviour variables are, types and importance of consumer research and problems in performing research ...
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Emotional branding : the new paradigm for connecting brands to people
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by
Marc Gobé
An approach to building powerful brand loyalty. It shows marketers of any product or service how to engage today's increasingly cynical consumers on deeper emotional levels. Case histories from the author's high-profile client list analyze demographic and behavioural shifts in populations and retail distribution channels, then the book shows how ...
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Why People Buy
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John O'Shaughnessy
Marketing managers.
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The Laws of Choice: Predicting Customer Behavior
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Eric Marder
Using data collected by firms such as Hewlett-Packard, the author here develops new theories of pricing, optimal marketing tactics, product evaluation, the relative role of product and image and the effectiveness of advertising.
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Handbook of Consumer Behavior
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by
Thomas S Robertson
Exploring the field of consumer behaviour research, this book provides a current account of known trends and points the way to future research. Focusing on theoretical approaches underlying consumer behaviour, the editors include the application of behavioural concepts to the study of consumer information processing, decision making, attitude ...
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Building Brands & Believers: How to Connect with Consumers Using Archetypes
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by
Kent Wertime
"Kent Wertime successfully argues that while products are becoming more alike, brands can avoid commoditization by drawing on the rich language of archetypes to tap into more unconscious and emotional levels that influence consumer perception and preference. His book provides a highly suggestive framework for bringing any brand to life." - Philip ...
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Understanding Green Consumer Behaviour: A Qualitative Cognitive Approach
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by
Sigmund A Wagner
Despite a century of intensive research into the human mind, our understanding of how people in everyday life actually make choices and solve problems is surprisingly limited. Understanding Green Consumer Behaviour recommends a fundamental re-orientation regarding the ideas and methods which are applied in contemporary cognitive research. Through ...
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The Joyless Economy: The Psychology of Human Satisfaction
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by
Tibor Scitovsky
Originally published in 1976, this classic work helped to establish the legitimacy of understanding economic behaviour in psychological terms. Its central theme was that, despite the economic abundance that Americans enjoyed in the mid-twentieth century, they were at heart dissatisfied with much of their lives. Mainstream economics could not ...
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What's in It for Me?: A Marketer's Guide to Establishing an Equal Partnership with Customers
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by
Robin Woods
The secret to successful brand marketing? WIFM. That stands for ")"What's in it for me?", and according to Robin Woods, it's the question every brand ad must answer in order to win over and retain customers. Woods identifies a combination of uniqueness and need, in a totally new approach to brand positioning that respects consumers' intelligence ...
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Marketing Straight to the Heart: From New Product Development to Advertising -- How Smart Companies Use the Power of Emotion to Win Loyal Customers
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by
Barry W Feig, MD
An intriguing new look at the entire marketing process, in which readers learn how to build "emotion" into every phase of the marketing plan - from product development to positioning to packaging to advertising. What do we mean by "emotion?" A product with emotion says to the customer: "I know who you are. I know what you want." A product with ...
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Consumer behavior and marketing action
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by
Henry Assael
This book should be of interest to second and third year undergraduate and diploma courses in consumer behaviour for students of marketing, business and management studies; MBA courses.
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Interpretive Consumer Research: Paradigms, Methodologies & Applications
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by
Suzanne C Beckmann (Editor), Richard H Elliott (Editor)
Researching the consumer has progressed far beyond the research for managerial implications and has become a major focus for the social sciences. In the field of marketing research, interpretive approaches to studying consumer behaviour are playing an increasing role. This book presents the wide range of conceptual and empirical approaches that ...
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The Arthur Andersen Guide to Talking with Your Constumers: What They Will Tell You about Your Business When You Ask the Right Questions
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by
Michael Wing, Arthur Andersen
Smart business owners and managers beat the competition by surveying customers and tailoring their businesses to serve their clients' needs, wants, and expectations. "The Arthur Andersen Guide to Talking with Your Customers" provides the action plans necessary to start an ongoing customer satisfaction program, complete with checklists, flowcharts, ...
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Perspectives in Consumer Behavior
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by
Harold H Kassarjian
This supplementary book of readings for consumer behaviour courses features a collection of reprinted and original articles that present research in consumer behaviour in the 1990s, including the newly developing topics of affect, mood, experimental behaviour research and naturalistic enquiry.
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Motigraphics: The Analysis and Measurement of Human Motivations in Marketing
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by
Richard C Maddock
This work offers an objective approach to monitoring the most important element of consumer behaviour: motives, and their related component, emotions. Motigraphics is designed to measure and compute motives and describe customer loyalty in terms of a quantitative profile and scale.
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The 3m Model of Motivation and Personality:: Theory and Empirical Applications to Consumer Behavior
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by
John C Mowen
Integrating control theory, evolutionary psychology, and a hierarchical approach to personality, this book presents a new approach to motivation, personality, and consumer behavior. Called the 3M, which stands for 'Meta-theoretic Model of Motivation', this theory seeks to account for how personality traits interact with the situation to influence ...
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Targeting the Trendsetting Consumer: How to Market Your Product or Service to Influential Buyers
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by
Irma Zandl, Richard Leonard
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Consumer Behavior: Basic Findings and Management Implications
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by
Gerald Zaltman
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Perspectives on Methodology in Consumer Research
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by
David Brinberg
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Consumer Adoption and Usage of Broadband
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by
Yogesh K Dwivedi
Develops a conceptual model for examining consumer adoption, usage, and impact of broadband utilizing various construct methodologies, thereby providing a window into the rational decisions of potential broadband consumers.
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Talking with Your Customers
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by
Michael J Wing
Written specifically for small businesses that want to enjoy the immense benefits of improved customer service, this book focuses on sample customer surveys and action tools that help ensure that customer service is not lip service but an ongoing and vital concern. Wing is a White House Fellow.
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The strategy of desire.
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by
Ernest Dichter
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Classics in consumer behavior : selected readings together with the authors' own retrospective comments
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by
Louis E. Boone
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Consumer Behaviour: A European Outlook
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by
Havard Hansen
This new European perspective on Schiffman and Kanuk's classic Consumer Behaviour focuses not only on what consumers buy, but also why they buy, when they buy, where they buy, how they evaluate their purchase, and how they ultimately dispose of it. The text has been thoroughly adapted and revised to reflect European conditions, and shortened to ...
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Brand Choice: Revealing Customers' Unconscious-Automatic and Strategic Thinking Processes
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by
Randolph J Trappey, Arch G Woodside
"Brand Choice" provides the tools that reveal customers' automatic thoughts and how such thoughts accurately forecast brand choice. Strategic thinking by customers includes their focusing attention and introspectively telling about how, when, where, and why they buy and use brands and products. For learning customers' strategic thinking, this book ...
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