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1	Employee Training & Development more books like this by Raymond A Noe add to wishlist Raymond Noe's "Employee Training and Development" sets the standard in this course area. First introduced in 1998, "ETD" became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the ... see all copies from $1.99! new only from $27.00! \| first editions \| SVS
2	Human Resources Kit for Dummies more books like this by Max Messmer, Jr. add to wishlist A company's ability to grow and stay on top of customer demand has always depended heavily on the quality of its people. Now, more than ever, businesses recognize that finding (and keeping!) a highly skilled and motivated workforce is pivotal to success. Maybe you're a business owner and your company is growing, or you're an employee at a small to ... see all copies from $1.99! new only from $4.95! \| first editions \| SVS
3	Active Training: A Handbook of Techniques, Designs, Case Examples, and Tips more books like this by Melvin L Silberman add to wishlist Its here! An all-new edition of the handbook that started the active training revolution. You'll learn how to: Assess training needs and participants Develop active training objectives Create practical opening exercises Prepare effective lectures Design active training exercises Provide for back-on-the-job application ...and much more! Silberman ... see all copies from $1.99! new only from $24.99! \| SVS
4	The Big Book of Customer Service Training Games more books like this by Peggy Carlaw, Vasudha Kathleen Deming, Carlaw Peggy add to wishlist Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, ... see all copies from $4.97! new only from $15.39! \| SVS
5	Coaching: Evoking Excellence in Others more books like this by James Flaherty add to wishlist Praise for the first edition: 'As interest in coaching grows, I think Flaherty's book will come to stand out as a definitive work' - Peter M. Senge. "Coaching: Evoking Excellence in Others" proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will probe you to rethink ... see all copies from $1.99! new only from $19.36! \| first editions \| SVS
6	Award-Winning Customer Service: 101 Ways to Guarantee Great Performance more books like this by Renee Evenson add to wishlist When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ... see all copies from $5.96! new only from $5.98! \| SVS
7	Effective Training: Systems, Strategies and Practices more books like this by P Nick Blanchard, James W Thacker add to wishlist Intended for undergraduate and graduate business courses in Human Resource Development/Training/Management Development. This text helps students understand the process of developing human resources, providing a thorough analysis of training as it relates to organizational objectives and strategies. It emphasizes the conceptual and practical value ... see all copies from $1.99! new only from $19.00!
8	The big book of humorous training games more books like this by Doni Tamblyn, Sharyn Weiss, Tamblyn Doni add to wishlist The latest mind-brain research confirms something every trainer has long suspected: that people think and learn better when the process is fun. "The Big Book of Humorous Training Games" features 50 unique experiential training activities that create memorable learning on topics ranging from management skills, change, and emotional intelligence to ... see all copies from $14.72! new only from $14.72! \| SVS
9	Mastering the Instructional Design Process: A Systematic Approach more books like this by William J Rothwell, H C Kazanas add to wishlist The fourth edition of "Mastering the Instructional Design Process" has been completely revised and updated and is based on the instructional design competencies of the International Board of Standards of Performance and Instruction (IBSTPI). The book identifies the core competencies of instructional system design and presents them in a way that ... see all copies from $1.99! new only from $10.80! \| first editions \| SVS
10	Return on Investment in Training and Performance Improvement Programs more books like this by Jack J Phillips, PhD add to wishlist The second edition of this bestselling book, "Return on Investment in Training and Performance Improvement Programs," guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: ten post-program data ... see all copies from $1.99! new only from $11.99! \| first editions \| SVS
11 view cover	Michael Allen's Guide to E-Learning more books like this by Michael W Allen add to wishlist An industry leader speaks out against boring, ineffective, costly e--learning and provides practical guidelines for creation of powerful, e--learning--based performance solutions. e--Learning is emerging rapidly in schools, businesses, and at home. Millions are being invested in this new, widely available technology purported as the solution to ... see all copies from $13.44! new only from $22.46! \| SVS
12 view cover	Creative Training Techniques Handbook: Tips, Tactics, and How-To's for Delivering Effective Training more books like this by Robert W Pike, CSP add to wishlist see all copies from $1.99! new only from $6.99! \| first editions \| SVS
13 view cover	Customer Service Training 101: Quick and Easy Techniques That Get Great Results more books like this by Renee Evenson add to wishlist Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role ... see all copies from $9.21! new only from $10.46! \| SVS
14 view cover	First Things Fast: A Handbook for Performance Analysis more books like this by Allison Rossett add to wishlist This hands-on book tells you how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization-and they need a solution fast-they need this book. Needs assessment is about doing things right; performance analysis guarantees ... see all copies from $1.99! new only from $36.01! \| SVS
15 view cover	The Trainer's Handbook more books like this by Karen Lawson, Ph.D. add to wishlist Provides new trainers with the key skills they need to get started, while experienced trainers w learn how to refine their training skills. The modular programme presented in the text is designed t provide the skills necessary to establish quality in-house training programmes with well-tained instructors. Modules focus on needs assessment. the ... see all copies from $1.99! new only from $45.40! \| first editions \| SVS
16 view cover	Effective Training: Systems, Strategies, and Practices more books like this by Nick P Blanchard, James W Thacker add to wishlist For students in training courses and practitioners interested in developing training programs. Seamlessly integrate training theory and application into your course. Effective Training: Systems, Strategies and Practices discusses the training process within an overarching framework that shows readers how training activities meet organizational ... see all copies from $8.62! new only from $18.63!
17 view cover	Instructor Excellence: Mastering the Delivery of Training more books like this by Bob Powers, Malcolm S Knowles, PH.D. (Designer) add to wishlist A how-to guide to masterful training, this book establishes standards of excellence for achieving superior results in such areas as course design, content, and teaching technique. For managers who evaluate instructor effectiveness, it details performance standards that are often difficult and time-consuming to develop, yet are essential in ... see all copies from $1.99! new only from $5.25! \| first editions \| SVS
18 view cover	Developing and Training Human Resources in Organizations more books like this by Kenneth N Wexley add to wishlist For courses in Human Resource Development and Human Resource Management. Using real-world examples to close the gap between theory and practice, the authors focus on a systematic process of identifying training needs, building programs based on job information, and evaluating training in terms of objectives. The text features thorough but concise ... see all copies from $1.99! new only from $77.53! \| SVS
19 view cover	Masterful Coaching more books like this by Robert Hargrove add to wishlist In this thoroughly updated edition of his classic book, Hargrove introduces you to Masterful Coaching, the method, Hargrove draws on his in-depth experience of coaching leaders at all levels gained since writing the first edition. The book provides guiding ideas, tools, and methods that will empower you on your own journey to Masterful Coaching. ... see all copies from $4.54! new only from $15.00! \| SVS
20 view cover	Presenting Service: The Ultimate Guide for the Foodservice Professional more books like this by Lendal Henry Kotschevar add to wishlist This book presents a detailed approach to providing service in restaurants and foodservice operations. Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. "Presenting Service, Second Edition", is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a ... see all copies from $1.99! new only from $29.99! \| SVS
21 view cover	Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential more books like this by Curt Coffman, Gabriel Gonzalez-Molina add to wishlist From the coauthor of the bestselling "First Break All the rules" comes a book that teaches business leaders how to best utilize their "human capital" to achieve sustainable growth and profits in an environment of extreme competition. see all copies from $1.99! new only from $2.56! \| signed copies \| first editions
22 view cover	Handbook of Training Evaluation and Measurement Methods more books like this by Jack J Phillips, PhD add to wishlist Tough economic conditions have resulted in top business managers scrutinizing, often down to the last penny, the cost-effectiveness of each and every department. However, the profitability of the training function is notoriously difficult to measure. When proof is needed training managers don't always have the know-how to be able to produce it. ... see all copies from $1.99! new only from $26.33! \| first editions \| SVS
23 view cover	Approaches to Training and Development more books like this by Dugan Laird add to wishlist This celebrated book, newly revised and updated, is a comprehensive treatment of organizational training and development: its basic ideas, organizational goals, and practical techniques. Dugan Laird, noted trainer, consultant, and author, shares his considerable experience in the whole field of human resource development and job-related training ... see all copies from $1.99! new only from $3.45! \| first editions \| SVS
24 view cover	Telling Ain't Training more books like this by Harold D Stolovitch, Erica J Keeps add to wishlist This book provides an entertaining and practical tour-de-force for every trainer and performance improvement professional. It tackles the three universal and persistent questions of the profession: How do learners learn? Why do learners learn? And how do you make sure that learning sticks? "Telling Ain't Training" deliberately avoids the one-way ... see all copies from $25.70! new only from $31.89! \| signed copies \| first editions \| SVS
25	Total Quality Training: The Quality Culture and Quality Trainer more books like this by Brian Thomas add to wishlist Employees must change and develop to meet the challenges they will face. As part of this, the need for quality training and employee commitment to this concept must be recognised and accepted. Management will often accept short-term gain, sacrificing the development of their employees. This volume is concerned with the structure of learning ... see all copies from $1.99!

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