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1	Successful project management more books like this by Jack Gido add to wishlist This text looks at how to work successfully in a project environment. Coverage includes: how to organize and manage effective project teams; communication, with a focus on how to document and communicate project developments within the team and to others; planning; scheduling; and cost estimating. see all copies from $1.99! new only from $5.86!
2	Supply Chain Management: Strategy, Planning, and Operation more books like this by Sunil Chopra, Peter Meindl add to wishlist For undergraduate and graduate supply chain management courses. Illustrating the key drivers in effective supply chain management. Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive advantage. This text also provides strong coverage of analytic skills ... see all copies from $33.00! new only from $33.00! \| SVS
3	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. see all copies from $1.99! new only from $10.00! \| signed copies \| first editions \| SVS
4	Customer Mania!: It's Never Too Late to Build a Customer-Focused Company more books like this by Ken Blanchard, Jim Ballard, Fred Finch add to wishlist From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization. see all copies from $2.58! new only from $3.85! \| signed copies \| first editions \| SVS
5	Streetcorner Strategy for Winning Local Markets more books like this by Robert E Hall add to wishlist Lots of books have been written about market segmentation, sales, service, quality and cost. But until now, no single book has pulled these critical business issues together in a way that provides a comprehensive road map for achieving targeted, profitable local market management. see all copies from $1.99! new only from $8.39! \| signed copies \| first editions \| SVS
6	The Service Edge: 101 Companies That Profit from Customer Care more books like this by Ron Zemke add to wishlist Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition. see all copies from $1.99! new only from $6.78! \| signed copies \| first editions \| SVS
7	What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service more books like this by Richard S Gallagher add to wishlist What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based on Aesop's fables and uses them to illustrate ... see all copies from $1.99! new only from $4.68! \| SVS
8	Fabled Service more books like this by Betsy Sanders (Preface by), Bruce Nordstrom (Foreword by), Jack McMillan (Foreword by) add to wishlist Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer ... see all copies from $1.99! new only from $4.19! \| first editions
9	A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction more books like this by Andrew J Waite add to wishlist Get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales. This book includes three ready to use RFP's (request for proposals) for buying an ACD, computer telephony system, or recording. "A Practical Guide to Call Center Technology" shows how to navigate the ... see all copies from $19.59! new only from $30.14! \| SVS
10	The Lovemarks Effect: Winning in the Consumer Revolution more books like this by Kevin Roberts add to wishlist Published now in fourteen languages, Kevin Roberts' ground-breaking Lovemarks: The Future Beyond Brands dropped "the L word" into the world of ideas, marketing, and communications. The effect was electric; the responses ranged from the emotionally inspired to the intellectually inflamed. Now, in a new companion book, Shapes In My Heart, Roberts ... see all copies from $5.76! new only from $17.86!
11 view cover	50 Powerful Ideas You Can Use to Keep Your Customers more books like this by Paul R Timm add to wishlist Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the ... see all copies from $1.99! new only from $1.99! \| first editions \| SVS
12 view cover	A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement more books like this by Rajesh K Tyagi, Praveen Gupta add to wishlist Praise for A Complete and Balanced Service Scorecard "This is a must read for any executive of a services organization who is serious about sustainable profitable growth." Steve DuBrow, President and Managing Director of the Americas Region, i-nexus "Understanding service process and performance measurement are essential in global economy today. ... see all copies from $22.50! new only from $22.50! \| SVS
13 view cover	The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs more books like this by Bill Price, David Jaffe add to wishlist In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy ... see all copies from $17.17! new only from $17.17! \| SVS
14 view cover	What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave more books like this by Scott McKain add to wishlist A vice chairman of a rapidly growing $100 million organization explains how client loyalty is the connection created by organizations through the use of good service, a good product, and a good price along with personalization, differentiation, and emotion. see all copies from $1.99! new only from $2.99! \| signed copies \| SVS
15 view cover	Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center more books like this by Keith Dawson add to wishlist Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? And, how to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and improving your call center. Establish and operate an efficient call center with this ... see all copies from $1.99! new only from $13.60! \| SVS
16 view cover	Winning the Service Game more books like this by Dr. Benjamin Schneider, David E Bowen add to wishlist This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research. see all copies from $1.99! new only from $5.55! \| first editions \| SVS
17 view cover	Essentials of Fire Department Customer Service more books like this by Alan V Brunacini add to wishlist see all copies from $47.30! new only from $80.00! \| first editions
18 view cover	The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition more books like this by Vivek Ranadive, Ranadive Vivek add to wishlist In the mid 1980s systems integration visionary Vivek Ranadive broke the real-time information barrier and helped to digitize Wall Street. With his international bestseller "The Power of Now", he helped usher in the real-time business revolution of the late 1990s. Now with this groundbreaking new book, Ranadive brings news of the next big leap in ... see all copies from $1.99! new only from $6.54! \| first editions \| SVS
19 view cover	Service Quality: Research Perspectives more books like this by Susan S White, Dr. Benjamin Schneider add to wishlist 'An excellent book aimed at researchers interested in the field of service quality, and as such deals with conceptual and empirical researches based on different service quality perspectives (marketing, operations management, and organisational studies)' - Managing Service Quality The last three decades have seen a dramatic increase in the ... see all copies from $28.45! new only from $53.27! \| SVS
20 view cover	Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right more books like this by Lior Arussy add to wishlist 'I've always said that education without execution is just entertainment - and Lior illustrates this beautifully in his book. It is important to learn how to implement a successful Customer focus strategy and you need knowledge and process to do it well. Read this book and learn' - Tim Sanders, Author of "Love is The Killer App". 'Lior brings ... see all copies from $1.99! new only from $17.17! \| SVS
21 view cover	Getting It Right!: Creating Customer Value for Market Leadership more books like this by Philip Weinzimer add to wishlist Getting It Right! Is the first book on lading change in an organization that provides a simple, convenient tools for getting managers, staff, partners, and other stakeholders all on the same page, at the same time. Other book talk about how to get it done in the abstract; Getting It Right shows you how to get it done in the workplace. Each chapter ... see all copies from $3.00! new only from $19.99! \| SVS
22 view cover	Running an Effective Help Desk more books like this by Barbara Czegel add to wishlist The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: A business manager charged with researching, planning, and setting up a Help Desk in your organization An IT manager who wants to improve the level of technical support and ... see all copies from $4.31! new only from $26.35! \| SVS
23 view cover	The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation more books like this by Donna Fluss add to wishlist Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that ... see all copies from $11.79! new only from $18.48! \| first editions \| SVS
24 view cover	The Experience: How to Wow Your Customers and Create a Passionate Workplace more books like this by Lior Arussy add to wishlist 'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' - Jerry Vass, author of "Soft Selling in the Hard World". 'Lior Arussy spins a cautionary tale for the transition companies'. "The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering ... see all copies from $3.00! new only from $17.89! \| SVS
25 view cover	Successful Service Operations Management more books like this by Richard Metters add to wishlist Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system. see all copies from $16.20! new only from $19.99! \| first editions

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	On Great Service: A Framework for Action by Leonard L Berry see all from $1.99! new only from $1.99!
	Call center management on fast forward : succeeding in today's dynamic inbound environment by Brad Cleveland, Julia Mayben see all from $1.99! new only from $57.95!
	A Guide to the Project Management Body of Knowledge by Project Management Institute (Creator) see all from $28.42! new only from $41.74!
	Strategic Management: Concepts & Cases by Fred R David see all from $1.99! new only from $2.98!
	Lovemarks: The Future Beyond Brands by Kevin Roberts see all from $2.35! new only from $9.12!
	Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service by Ron Willingham see all from $1.99! new only from $1.99!