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1	Raving Fans more books like this by Ken Blanchard, Sheldon M Bowles, Harvey MacKay (Foreword by) add to wishlist Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month. see all copies from $1.99! new only from $4.69! \| signed copies \| first editions \| SVS
2	The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business more books like this by Clayton M Christensen add to wishlist Harvard professor Christensen demonstrates in this revolutionary business book why outstanding companies that do everything right still lose their market leadership when confronted with disruptive changes in technology and market structure. He tells how to avoid a similar fate as businesses race online into the 21st century. see all copies from $4.49! new only from $10.76! \| first editions \| SVS
3	The Innovator's Solution: Creating and Sustaining Successful Growth more books like this by Clayton M Christensen, Michael E Raynor add to wishlist In the worldwide bestseller, "The Innovator's Dilemma", Clayton M. Christensen exposed a crushing paradox behind the failure of many industry leaders. By doing what good companies were supposed to do-focus on pleasing their most profitable customers-leaders were paving the way for their own demise. How? By ignoring 'disruptive technologies' - new, ... see all copies from $7.92! new only from $15.85! \| signed copies \| first editions \| SVS
4	Fish!: A Remarkable Way to Boost Morale and Improve Results more books like this by Stephen C. Lundin add to wishlist This concise guide for enlightened management is written as a parable about a manager of a dysfunctional department who looks literally "across the street"--to a fish market--and finds ways to motivate the workforce by establishing a supportive and exciting environment, thus improving efficiency and service. see all copies from $1.99! new only from $4.99! \| signed copies \| first editions \| SVS
5	Successful project management more books like this by Jack Gido add to wishlist This text looks at how to work successfully in a project environment. Coverage includes: how to organize and manage effective project teams; communication, with a focus on how to document and communicate project developments within the team and to others; planning; scheduling; and cost estimating. see all copies from $1.99! new only from $6.99!
6	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from $1.99! new only from $11.91! \| signed copies \| first editions \| SVS
7	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from $1.99! new only from $2.45! \| signed copies \| first editions \| SVS
8	Supply Chain Management: Strategy, Planning, and Operation more books like this by Sunil Chopra, Peter Meindl add to wishlist For undergraduate and graduate supply chain management courses. Illustrating the key drivers in effective supply chain management. Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive advantage. This text also provides strong coverage of analytic skills ... see all copies from $33.36! new only from $35.19! \| SVS
9	The Innovator's Dilemma: When New Technologies Cause Great Firms to Fall more books like this by Clayton M Christensen add to wishlist "The Innovator's Dilemma" demonstrates why outstanding companies that had their competitive antennae up, listened astutely to customers, and invested aggressively in new technologies still lost their market dominance. Drawing on patterns of innovation in a variety of industries, the author argues that good business practices can, nevertheless, ... see all copies from $1.99! new only from $4.94! \| signed copies \| first editions \| SVS
10	Raving fans : a revolutionary approach to customer service more books like this by Kenneth H. Blanchard, Sheldon M. Bowles add to wishlist A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... see all copies from $2.15! new only from $3.56! \| SVS
11 view cover	The Discipline of Market Leaders more books like this by Michael Treacy (Read by), Fred Wiersema (Read by) add to wishlist The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell a box of corn flakes? Why can FedEx absolutely, positively deliver your package overnight but airlines have trouble ... see all copies from $1.99! new only from $4.99! \| signed copies \| first editions \| SVS
12 view cover	Salesforce.com for Dummies more books like this by Tom Wong add to wishlist So you have something to sell or you work for a business using salesforce.com, but you're not quite sure how to maximize your profits with it? Never fear! "Salesforce.com for Dummies" shows you the quick and easy way to start selling your product or service online without the confusion or fuss. With an emphasis on customer relationship management, ... see all copies from $1.99! new only from $2.29! \| first editions \| SVS
13 view cover	The Big Book of Customer Service Training Games more books like this by Peggy Carlaw, Vasudha Kathleen Deming, Carlaw Peggy add to wishlist Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, ... see all copies from $4.97! new only from $15.39! \| SVS
14 view cover	What's the Secret: To Providing a World-Class Customer Experience more books like this by John R DiJulius, III add to wishlist "What's the Secrets?" gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider ... see all copies from $16.44! new only from $16.44! \| SVS
15 view cover	The Experience Economy: Work is Theatre & Every Business a Stage more books like this by B Joseph Pine, II, James H Gilmore add to wishlist Part how-to manual, part economic analysis, THE EXPERIENCE ECONOMY encourages companies to create cultures around their products, rather than concentrating on hawking goods and services. The authors point to Saturn, where new car owners are surrounded by applauding employees, and suggest that this kind of emphasis on customer experiences will ... see all copies from $2.22! new only from $7.76! \| signed copies \| first editions \| SVS
16 view cover	Award-Winning Customer Service: 101 Ways to Guarantee Great Performance more books like this by Renee Evenson add to wishlist When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ... see all copies from $5.96! new only from $5.98! \| SVS
17 view cover	Services Marketing: Integrating Customer Focus Across the Firm more books like this by Valarie Zeithaml, Mary Jo Bitner, Dwayne D Gremler add to wishlist "Services Marketing, 5/e", recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across ... see all copies from $14.93! new only from $71.57!
18 view cover	When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market more books like this by Joseph Michelli, John Yokoyama add to wishlist In this revealing business advice book, the magic of Seattle's Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. see all copies from $3.75! new only from $7.59! \| first editions \| SVS
19 view cover	Truth, Lies, and Advertising: The Art of Account Planning more books like this by Jon Steel add to wishlist Jay Chiat, founder of the prestigious Chiat/Day advertising agency (which created campaigns for the Energizer Bunny and Fruitopia) called it "The best new-business tool ever invented." A newly defined discipline that combines aspects of four traditionally separate areas of advertising and marketing, account planning is one of the hottest topics in ... see all copies from $17.55! new only from $22.50! \| SVS
20 view cover	1,001 Things They Won't Tell You: An Insider's Guide to Spending, Saving, and Living Wisely more books like this by Jonathan Dahl, Smart Money, Editors of Smart Money add to wishlist Based on the popular and addictive Ten Things They Won't Tell You column in "SmartMoney," this collection offers the experts' knowledge on 100 industries and institutions that readers interact with daily. see all copies from $7.46! new only from $7.48! \| SVS
21 view cover	Customer Service: Career Success Through Customer Loyalty more books like this by Paul R Timm add to wishlist For courses in Customer Service. Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition ... see all copies from $18.72! new only from $18.72! \| SVS
22 view cover	Customer Mania!: It's Never Too Late to Build a Customer-Focused Company more books like this by Ken Blanchard, Jim Ballard, Fred Finch add to wishlist From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization. see all copies from $1.99! new only from $3.26! \| signed copies \| first editions \| SVS
23 view cover	Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life more books like this by Stephen C Lundin, PH.D., John Christensen, Harry Paul add to wishlist The "offishial" follow-up to the bestseller "Fish!, Fish! Tales" offers exciting, dramatic, real-life stories of how companies and individuals apply the "fish philosophy" to boost morale and improve the quality of business and life. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
24 view cover	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. see all copies from $1.99! new only from $11.00! \| signed copies \| first editions \| SVS
25 view cover	Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer more books like this by Carl Sewell, Paul B Brown add to wishlist Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back. see all copies from $1.99! new only from $8.97! \| SVS

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	Who Moved My Cheese? by Spencer Johnson, M.D., Ken Blanchard (Foreword by) see all from $1.99! new only from $1.99!
	Gung Ho!: Turn on the People in Any Organization by Ken Blanchard, Sheldon M Bowles see all from $1.99! new only from $3.81!
	Built to Last: Successful Habits of Visionary Companies by James Collins see all from $1.99! new only from $3.68!
	On Great Service: A Framework for Action by Leonard L Berry see all from $1.99! new only from $3.99!
	Jeffrey Gitomer's Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships by Jeffrey H Gitomer see all from $5.13! new only from $10.87!
	The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy (Read by), Fred Wiersema (Read by) see all from $1.99! new only from $1.99!