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1	Fish!! a Remarkable Way to (International Edition) Boost Morale and Improve Results more books like this by Stephen C. Lundin add to wishlist Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Seattle's Pike Place Fish is a world famous market that is wildly ... see all copies from $1.99! new only from $3.46! \| signed copies \| first editions \| SVS
2	Raving Fans more books like this by Ken Blanchard, Sheldon M Bowles, Harvey MacKay (Foreword by) add to wishlist Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month. see all copies from $1.99! new only from $4.10! \| signed copies \| first editions \| SVS
3	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from $3.92! new only from $9.88! \| signed copies \| first editions \| SVS
4	The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business more books like this by Clayton M Christensen add to wishlist Harvard professor Christensen demonstrates in this revolutionary business book why outstanding companies that do everything right still lose their market leadership when confronted with disruptive changes in technology and market structure. He tells how to avoid a similar fate as businesses race online into the 21st century. see all copies from $4.49! new only from $8.42! \| first editions \| SVS
5	Raving fans : a revolutionary approach to customer service more books like this by Kenneth H. Blanchard, Sheldon M. Bowles add to wishlist A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... see all copies from $3.00! new only from $3.45! \| SVS
6	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from $1.99! new only from $3.38! \| signed copies \| first editions \| SVS
7	The Experience Economy: Work is Theatre & Every Business a Stage more books like this by B Joseph Pine, II, James H Gilmore add to wishlist You are what you charge for. And if you're competing solely on the basis of price, then you've been commoditized, offering little or no true differentiation. What would your customers really value? Better yet, for what would they pay a premium? Experiences. The curtain is about to rise, say Pine and Gilmore, on the 'Experience Economy', a new ... see all copies from $1.99! new only from $11.79! \| signed copies \| first editions \| SVS
8	Successful project management more books like this by Jack Gido add to wishlist This text looks at how to work successfully in a project environment. Coverage includes: how to organize and manage effective project teams; communication, with a focus on how to document and communicate project developments within the team and to others; planning; scheduling; and cost estimating. see all copies from $1.99! new only from $45.30!
9	Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life more books like this by Stephen C Lundin, PH.D., John Christensen, Harry Paul add to wishlist The "offishial" follow-up to the bestseller "Fish!, Fish! Tales" offers exciting, dramatic, real-life stories of how companies and individuals apply the "fish philosophy" to boost morale and improve the quality of business and life. see all copies from $1.99! new only from $3.98! \| first editions \| SVS
10	Fabled Service more books like this by Betsy Sanders (Preface by), Bruce Nordstrom (Foreword by), Jack McMillan (Foreword by) add to wishlist Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer ... see all copies from $1.99! new only from $2.96! \| first editions
11 view cover	Supply Chain Management: Strategy, Planning, and Operation more books like this by Sunil Chopra add to wishlist For undergraduate and graduate supply chain management courses. Illustrating the key drivers in effective supply chain management. Supply Chain Management illustrates the key drivers of good supply chain management in order to help students understand what creates a competitive advantage. This text also provides strong coverage of analytic skills ... see all copies from $28.25! new only from $28.25! \| SVS
12 view cover	The Discipline of Market Leaders more books like this by Michael Treacy, Fred Wiersema add to wishlist The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell a box of corn flakes? Why can FedEx absolutely, positively deliver your package overnight but airlines have trouble ... see all copies from $1.99! new only from $4.77! \| signed copies \| first editions \| SVS
13 view cover	Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer more books like this by Carl Sewell, Paul B Brown add to wishlist Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back. see all copies from $1.99! new only from $1.99! \| first editions \| SVS
14 view cover	The Innovator's Solution: Creating and Sustaining Successful Growth more books like this by Clayton M Christensen, Michael E Raynor add to wishlist In the worldwide bestseller, "The Innovator's Dilemma", Clayton M. Christensen exposed a crushing paradox behind the failure of many industry leaders. By doing what good companies were supposed to do-focus on pleasing their most profitable customers-leaders were paving the way for their own demise. How? By ignoring 'disruptive technologies' - new, ... see all copies from $6.91! new only from $9.95! \| signed copies \| first editions \| SVS
15 view cover	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company more books like this by Robert Spector, Patrick D McCarthy add to wishlist Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
16 view cover	Customer Service for Dummies more books like this by Karen Leland, Keith Bailey add to wishlist In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. "Customer Service For Dummies, 2nd Edition," brims with hot tips, techniques, and lots of suggestions ... see all copies from $1.99! new only from $1.99! \| first editions \| SVS
17 view cover	Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service more books like this by Ron Willingham add to wishlist In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs. see all copies from $1.99! new only from $2.19! \| SVS
18 view cover	Managing Knock Your Socks Off Service more books like this by Chip R Bell, Ron Zemke, John Bush (Illustrator) add to wishlist Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with ... see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
19 view cover	1,001 Things They Won't Tell You: An Insider's Guide to Spending, Saving, and Living Wisely more books like this by Jonathan Dahl, Smart Money, Editors of Smart Money add to wishlist Based on the popular and addictive Ten Things They Won't Tell You column in "SmartMoney," this collection offers the experts' knowledge on 100 industries and institutions that readers interact with daily. see all copies from $7.53! new only from $12.74! \| SVS
20 view cover	Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation more books like this by Lisa Ford, David McNair, Bill Perry add to wishlist Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David ... see all copies from $1.99! new only from $5.98! \| SVS
21 view cover	Be Our Guest: Perfecting the Art of Customer Service more books like this by Disney Institute (Creator), Michael D Eisner (Foreword by) add to wishlist In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ... see all copies from $2.95! new only from $5.89! \| first editions \| SVS
22 view cover	Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation more books like this by Robert Bacal add to wishlist Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the ... see all copies from $4.56! new only from $6.25! \| SVS
23 view cover	The Innovator's Dilemma: When New Technologies Cause Great Firms to Fall more books like this by Clayton M Christensen add to wishlist "The Innovator's Dilemma" demonstrates why outstanding companies that had their competitive antennae up, listened astutely to customers, and invested aggressively in new technologies still lost their market dominance. Drawing on patterns of innovation in a variety of industries, the author argues that good business practices can, nevertheless, ... see all copies from $1.99! new only from $6.97! \| signed copies \| first editions \| SVS
24 view cover	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist In this text Leonard Barry goes beyond the scope of his previous works on service quality to show how flourishing service companies can sustain their success. Focusing on 14 companies that stand out from the pack, Berry identifies nine core values of sustainable success for any organization. see all copies from $1.99! new only from $10.00! \| signed copies \| first editions \| SVS
25 view cover	Customer Service Skills for Success more books like this by Robert W Lucas add to wishlist Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and ... see all copies from $40.85! new only from $49.45! \| SVS

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	Who Moved My Cheese? by Spencer Johnson, M.D., Kenneth Blanchard (Foreword by) see all from $1.99! new only from $2.56!
	Gung Ho!: Turn on the People in Any Organization by Ken Blanchard, Sheldon M Bowles see all from $1.99! new only from $2.49!
	Built to Last: Successful Habits of Visionary Companies by James Collins see all from $1.99! new only from $2.70!
	Delivering Knock Your Socks Off Service by Kristin Anderson, Ron Zemke see all from $1.99! new only from $1.99!
	On Great Service: A Framework for Action by Leonard L Berry see all from $1.99! new only from $2.40!
	Jeffrey Gitomer's Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships by Jeffrey H Gitomer see all from $8.00! new only from $10.59!