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1	The Ultimate Question: Driving Good Profits and True Growth more books like this by Frederick F Reichheld add to wishlist CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the ... see all copies from $3.21! new only from $12.47! \| signed copies \| first editions \| SVS
2	How to Become a Rainmaker: The Rules for Getting and Keeping Customers and CL more books like this by Jeffrey J Fox (Read by) add to wishlist Fox, author of HOW TO BECOME CEO, offers up 50 short pieces designed to help increase sales by creating a more effective sales force. HOW TO BECOME A RAINMAKER walks readers through these commandments, ending with a case study of one salesman's journey. see all copies from $1.99! new only from $4.97! \| first editions \| SVS
3	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from $5.71! new only from $11.79! \| signed copies \| first editions \| SVS
4	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from $1.99! new only from $9.89! \| signed copies \| first editions \| SVS
5	Jeffrey Gitomer's Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money more books like this by Jeffrey H Gitomer add to wishlist Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy bestseller Little Red Book of Selling. This new book goes beyond anything ... see all copies from $5.13! new only from $11.95! \| SVS
6	Salesforce.com for Dummies more books like this by Tom Wong add to wishlist So you have something to sell or you work for a business using salesforce.com, but you're not quite sure how to maximize your profits with it? Never fear! "Salesforce.com for Dummies" shows you the quick and easy way to start selling your product or service online without the confusion or fuss. With an emphasis on customer relationship management, ... see all copies from $1.99! new only from $2.50! \| first editions \| SVS
7	Award-Winning Customer Service: 101 Ways to Guarantee Great Performance more books like this by Renee Evenson add to wishlist When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ... see all copies from $5.19! new only from $5.98! \| SVS
8	Lean Solutions: How Companies and Customers Can Create Value and Wealth Together more books like this by James P Womack (Read by), Daniel T Jones add to wishlist A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding ... see all copies from $1.99! new only from $1.99! \| SVS
9	Attracting Perfect Customers: The Power of Strategic Synchronicity more books like this by Stacey Hall, Jan Brogniez add to wishlist The authors outline a simple strategic process for making business so highly attractive that perfect customers and clients are naturally drawn right to them. They prove that it is no longer productive or profitable to conduct business using the war-like marketing techniques of targeting customers and outmanoeuvring the competition. Using the ... see all copies from $6.59! new only from $12.70! \| signed copies \| first editions \| SVS
10	Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship more books like this by Mahan Khalsa, Randy Illig (Read by), Dr. Stephen R Covey (Foreword by) add to wishlist Introducing a fresh approach to effective selling from a renowned sales and business development expert, this insightful, practical resource focuses on developing sales strength. see all copies from $3.95! new only from $3.96! \| SVS
11 view cover	The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value more books like this by Frederick F Reichheld add to wishlist Loyalty is by no means dead. In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their ... see all copies from $1.99! new only from $7.49! \| first editions \| SVS
12 view cover	Customer Service: Career Success Through Customer Loyalty more books like this by Paul R Timm add to wishlist For courses in Customer Service. Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition ... see all copies from $18.63! new only from $18.63! \| SVS
13 view cover	The Trusted Advisor more books like this by David H Maister, Charles H Green, Robert M Galford add to wishlist This is a guide to professional success. In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable then gold. This detailed resource book provides readers with the five crucial steps they need for developing, managing and ... see all copies from $1.99! new only from $9.36! \| first editions \| SVS
14 view cover	One to One Future more books like this by Don Peppers add to wishlist Consultants Don Peppers and Martha Rogers pioneered the end of mass marketing rules and created a dictum that is; "sell more products to fewer customers." By following the authors approach, readers learn how to find their customer base and how to keep those customers loyal, no matter what the product. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
15 view cover	Relationship Selling more books like this by Mark W Johnston, Greg W Marshall add to wishlist Now available in its second edition, "Relationship Selling" has already struck a chord with instructors and students throughout the selling discipline. As its title suggests, "Relationship Selling" focuses on creating and maintaining profitable long-term relationships with customers, highlighting the salesperson as an essential element in ... see all copies from $5.43! new only from $63.99! \| SVS
16 view cover	Customer Intimacy more books like this by Fred Wiersema add to wishlist Today's customers are the most demanding in history. They want more, better, faster, and cheaper. Customer Intimacy is brimming with case histories of companies, both large and small, that have discovered the secrets of establishing and maintaining close customer relationships--and have reaped the profits to prove it. see all copies from $1.99! new only from $82.50!
17 view cover	The Loyalty Effect more books like this by Frederick F Reichheld, Thomas Teal add to wishlist In showing how loyalty-based management leads to the creation of value, this book reveals the secrets of Bain and Company's strategy for retaining loyal customers, employees and investors. It also demonstrates the economic effect of customer, shareholder and employee loyalty. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
18 view cover	Power of Appreciative Inquiry: A Practical Guide to Positive Change more books like this by Diana Whitney, David Cooperrider (Foreword by), Amanda Trosten-Bloom add to wishlist "The Power of Appreciative Inquiry" describes a wildly popular approach to organizational change that dramatically improves performance by encouraging people to study, discuss, learn from, and build on what's working, rather than simply trying to fix what's not. Whitney and Trosten-Bloom use examples from many different types of organizations to ... see all copies from $13.82! new only from $20.20!
19 view cover	Secrets of Great Rainmakers: The Keys to Success and Wealth more books like this by Jeffrey J Fox add to wishlist A bestselling business book guru offers rainmaking wisdom and advice from topprofessionals so that readers can apply their winning principles to their owncareers. see all copies from $2.75! new only from $2.75! \| first editions \| SVS
20 view cover	Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives more books like this by Emily Yellin add to wishlist Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad. see all copies from $1.99! new only from $1.99! \| signed copies \| first editions \| SVS
21 view cover	The New Age of Innovation: Driving Cocreated Value Through Global Networks more books like this by C K Prahalad, M S Krishnan add to wishlist This book is the new global standard for innovation from the world's most influential management thinker - C.K. Prahalad. From the greatest minds in business today comes a brilliant new blueprint for corporate growth and innovation. With this new landmark work, C.K. Prahalad and M.S. Krishnan suggest a major shift in organizational structure - one ... see all copies from $10.85! new only from $19.29! \| first editions \| SVS
22 view cover	Customer Service: A Practical Approach more books like this by Elaine K Harris add to wishlist For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. Tackling important issues facing customer service providers and customer service managers today, this straightforward, easy-to-read text provides students with: (1) a thorough understanding of ... see all copies from $1.99! new only from $1.99! \| first editions \| SVS
23	Personal Selling: Building Customer Relationships and Partnerships more books like this by Rolph E Anderson add to wishlist In line with students' current career goals, "Personal Selling" focuses exclusively on professional business-to-business selling rather than retail selling. Early introduction of the Personal Selling Process (PSP) engages students from the beginning, with tools for converting prospects into customers. The authors' latest research on ... see all copies from $38.98! new only from $42.50!
24 view cover	Accelerating Customer Relationships: Using Crm and Relationship Technologies more books like this by Ronald S Swift add to wishlist In Accelerating Customer Relationships, a world-renowned CRM expert demonstrates how to build knowledge "infostructures" that deliver breakthrough profitability and customer loyalty. Ronald S. Swift walks you step-by-step through integrating every customer touchpoint: retail, Web, call center, and beyond. Swift covers every aspect of enterprise ... see all copies from $3.70! new only from $4.16! \| SVS
25 view cover	Customer Service for Dummies more books like this by Karen Leland, Keith Bailey add to wishlist "Customer Service For Dummies, Third Edition" integrates the unbeatable information from "Customer Service For Dummies" and "Online Customer Service For Dummies" to form an all in one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up to date advice on such ... see all copies from $1.99! new only from $5.78! \| first editions \| SVS

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	Little Red Book of Selling: 12.5 Principles of Sales Greatness: How to Make Sales Forever by Jeffrey H Gitomer see all from $2.99! new only from $11.50!
	Managing the Professional Service Firm by David H Maister see all from $1.99! new only from $13.00!
	Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith see all from $1.99! new only from $3.93!
	SPIN-selling by Neil Rackham see all from $5.20! new only from $5.95!
	Lean Thinking by James P Womack, Daniel T Jones see all from $1.99! new only from $7.45!
	Appreciative Inquiry: A Positive Revolution in Change by Dr. David L Cooperrider, Diana Whitney see all from $5.55! new only from $5.55!